Shraon
Seattle,#2Author of original report
Tue, December 11, 2012
Just submitted my RIPOFFREPORT last night, and today I received an email from Hawaiian's consumer advocate informing me that they were refunding my $120 baggage fee. Well, it wasn't due to the report I submitted, but to a complaint I filed with the Department of Transportation yesterday. I found the form by googling, filled out a report, and attached the e-confirmation and Hawaiian Air baggage website disclosure on international baggage fees.
I know that the DOT inquiry was the catalyst because Hawaiian Air sent a cc to DOT.
Anyone who believes an airline is operating in noncompliance with its baggage fee disclosure should file a complaint with DOT. Even if it does not result in a refund, DOT probably keeps a file on these complaints and may use them as a basis to take administrative action (i.e., impose a fine) against the airline at a later date.