- Report: #653909
Complaint Review: Hawaiian Airlines - Honolulu Hawaii
-
Author Confirmed
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Hawaiian Airlines
Honolulu, Hawaii, United States of America
Phone:
800-367-5320
Web:
www,hawaiianair.com
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Hawaiian Airlines HawaiianMiles is a scam - False advertising on Hawaiian Airlines website Honolulu, Hawaii
The HawaiianMiles program is a scam: While this airlines does not have a problem to tell you their price in Dollars ($ 13.44 for 500 miles or $ 1,344.- for 50,000 miles) if you were to purchase them, they won't disclose how much they are worth if you wish to use them for an upgrade:
The upgrade vom HNL to PHX can either cost you 25,000 miles or twice as much: 50,000 miles (for 50,000 miles you would have to spend $ 50,000 with your Bank of America Hawaiian Airlines Credit card....). I called them about 100 different times in order to get a "standard upgrade", always with the same answer" - Sorry, the standard upgrades are gone, you will have to pay "Double Miles". Where does the fraud start - when 20% of the seats are made available for the standard price or only 1% or only 1 in a million ????
Any buyer of a lottery ticket gets some sort of information about the odds of winning, I believe that this kind of disclosure has to be made by law. Instead of telling "Hawaiian Miles" owners "The upgrade will cost you 50,000 miles and once a while we pick a lucky passenger who has to pay only 25,000" HA makes it appear as if a passenger can expect to get an upgrade for 25,000 miles which is almost impossible.
In regards to award flights, HA also deceives passengers: their website states
"NEW ! Combined Dollar / Miles flights ...." explaining that one way can be paid using Hawaiian Miles and the other way by paying dollars. What they don't mention is that this is only possible for domestic flights. My letters in regards to this issue have been ignored, they are aware of this and still leave this kind of false advertising on their website without making the restrictions clear.
The upgrade vom HNL to PHX can either cost you 25,000 miles or twice as much: 50,000 miles (for 50,000 miles you would have to spend $ 50,000 with your Bank of America Hawaiian Airlines Credit card....). I called them about 100 different times in order to get a "standard upgrade", always with the same answer" - Sorry, the standard upgrades are gone, you will have to pay "Double Miles". Where does the fraud start - when 20% of the seats are made available for the standard price or only 1% or only 1 in a million ????
Any buyer of a lottery ticket gets some sort of information about the odds of winning, I believe that this kind of disclosure has to be made by law. Instead of telling "Hawaiian Miles" owners "The upgrade will cost you 50,000 miles and once a while we pick a lucky passenger who has to pay only 25,000" HA makes it appear as if a passenger can expect to get an upgrade for 25,000 miles which is almost impossible.
In regards to award flights, HA also deceives passengers: their website states
"NEW ! Combined Dollar / Miles flights ...." explaining that one way can be paid using Hawaiian Miles and the other way by paying dollars. What they don't mention is that this is only possible for domestic flights. My letters in regards to this issue have been ignored, they are aware of this and still leave this kind of false advertising on their website without making the restrictions clear.
