Complaint Review: Hawaiian Airlines - Internet Internet

Update:  First I was  under  the impression that  Hawaiian Airlines  acknowledged that they made a  mistake by  advertising something that  their  system would not allow and make it  right.

Now  it  is  a  rude  lady  from  Hawaiian Airlines  "Consumer Affairs Office"  who  is  taking  care  of  this  issue,  not  the  nice  guy  who  talked to me before anymore.  Her  name  is  Robyn  Lopez  -  today  she  informed me  that  she  closed  the  case.  Until now  she  never lost  one  single  word  about  the  real  issue:   that  their website  offered  to  accept  Hawaiian Miles  for  one  leg  and  Dollars  for the  other  without making it  clear  that  this would only  be  possible  on  domestic  flights.  It  appears  that now,  after  having  complained  for  several  months,  they  recently  fixed it  and made  this  option  also  available  for  international  flights. 

She  believes  that this  is  an  acceptable  resolution:  I  was  not  able  to  use  my Hawaiian Miles  for  the last  2  bookings  but  I  am  welcome  to book  a  3rd  flight with them  and  use  the miles  in the future. 

I  don't  think  that  I  ever want  to  fly  with these  scumbags  any more,  even if I have  to  pay more money  to  a  different  airline.  Probably  I  will have  to take this  issue  to court.  Hawaiian  Airlines  is  not interested  at  all  to  create  a  good  relationship  with  the customer,  it  is  just  the image that they  are  trying to create  without  really  standing behind it.  Instead of the  Orchid they  should  have  a  Dollar  Bill  as  their  brand  symbol. 

Update:  First I was  under  the impression that  Hawaiian Airlines  acknowledged that they made a  mistake by  advertising something that  their  system would not allow and make it  right.

Now  it  is  a  rude  lady  from  Hawaiian Airlines  "Consumer Affairs Office"  who  is  taking  care  of  this  issue,  not  the  nice  guy  who  talked to me before anymore.  Her  name  is  Robyn  Lopez  -  today  she  informed me  that  she  closed  the  case.  Until now  she  never lost  one  single  word  about  the  real  issue:   that  their website  offered  to  accept  Hawaiian Miles  for  one  leg  and  Dollars  for the  other  without making it  clear  that  this would only  be  possible  on  domestic  flights.  It  appear  that now,  after  having  complaint  for  several  months,  they  fixed it  and made  this  option  also  available  for  international  flights. 

She  believes  that this  is  an  acceptable  resolution:  I  was  not  able  to  use  my Hawaiian Miles  for  the last  2  bookings  but  I  am  welcome  to book  a  3rd  flight with them  and  use  the miles  in the future.

I  don't  think  that  I  ever want  to  fly  with these  scammers  any more,  even if I have  to  pay more money  to  a  different  airline.  Probably  I  will have  to take this  issue  to court.  Hawaiian  Airlines  is  not interested  at  all  to  create  a  good  relationship  with  the customer,  it  is  just  the image that they  are  trying to create  without  really  standing behind it.  Instead of the  Orchid they  should  have  a  Dollar  Bill  as  their  brand  symbol. 

Here is an update:  I  wrote a letter to their Customer Satisfaction Dept. and it  appears as  if  they  are going to make it  right.  The  way  how  they  responded is  very  different  to  US Airways or  United  and  I am under the  impression that they are taking my complaint serious.

Hawaiian called me within a few  days  and  it  was not  the  usual "sorry for the inconvenience".   thank you,  Hawaiian Airlines