- Report: #422951
Complaint Review: HBC - Hold Billing Services - UnitedTel - Findyourdiet.com - Internet
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Author Confirmed
Why?
HBC - Hold Billing Services - UnitedTel - Findyourdiet.com
Internet, U.S.A.
Phone:
800-879-4653
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
HBC - Hold Billing Services, On Behalf Of UnitedTel- Findyourdiet.com *Bill Cramming Scam* using Embarq phone co. -Claims pop up ad authorized! Internet
We recently recieved our Embarq home phone bill, only to find an added $14.95 monthly charged tacked on from this company. My husband first called the company and was very polite to the person- initially.
The company he contacted, Hold Billing Services, told my husband that the bill was authorized by me, his wife. They told him that I had filled out my information on an advertisement, and the operator proceeded to tell my husband the info I "gave" them. Not all was correct. They had my birthday COMPLETELY wrong. (Thankfully?)
My husband did a good job of keeping his cool, but TOLD them they are going to remove the charges immediately! They said they would comply.. let's see on the next bill.
I called my phone company this morning and explained the situation. Apparently they do not need any authorization from US to add a 3rd party billing charge to our bill. I blocked 3rd pary billing. That was the best I could do.
I have since proceeded to contact both MySpace and Facebook with the problem, to see if this FindYourDiet.com is advertised with either site. Hopefully these sites will look into my reports and take a serious look into their advertisers and remove this findyourdiet.com.
(As a side note, I am 26 yrs old, 5"8" and 114lbs. I do NOT need a DIET!)
Why can companies legally add charges to bills without authorization? And why didn't Embarq call me to confirm this charge before it was added to my bill? What can I do about this to prevent this from happening to others?
Julie
Van Wert, Ohio
U.S.A.
The company he contacted, Hold Billing Services, told my husband that the bill was authorized by me, his wife. They told him that I had filled out my information on an advertisement, and the operator proceeded to tell my husband the info I "gave" them. Not all was correct. They had my birthday COMPLETELY wrong. (Thankfully?)
My husband did a good job of keeping his cool, but TOLD them they are going to remove the charges immediately! They said they would comply.. let's see on the next bill.
I called my phone company this morning and explained the situation. Apparently they do not need any authorization from US to add a 3rd party billing charge to our bill. I blocked 3rd pary billing. That was the best I could do.
I have since proceeded to contact both MySpace and Facebook with the problem, to see if this FindYourDiet.com is advertised with either site. Hopefully these sites will look into my reports and take a serious look into their advertisers and remove this findyourdiet.com.
(As a side note, I am 26 yrs old, 5"8" and 114lbs. I do NOT need a DIET!)
Why can companies legally add charges to bills without authorization? And why didn't Embarq call me to confirm this charge before it was added to my bill? What can I do about this to prevent this from happening to others?
Julie
Van Wert, Ohio
U.S.A.
1 Updates & Rebuttals
Julie
Van Wert,Ohio,
U.S.A.
Company is HBS not HBC...
#2Author of original report
Wed, February 11, 2009
My appologies, the company Hold Billing Services is HBS not HBC as in title.
