- Report: #452277
Complaint Review: HC Processing Center - Springdale Arizona
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Author Confirmed
Why?
HC Processing Center
203 E Emma Ave Suite A Springdale, 72764 Arizona, U.S.A.
Phone:
888-750-6795
Web:
N/A
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HC Processing Center HELPcard...No HELP at all!! Springdale Arizona
I bought a SleepNumber bed at Christmas during a promotion which included using the HELPcard to make the purchase. I have done promotionals such as this many times before and have had no problem. I would pay the card off well before the interest marking the end of the promotion could be initiated.
However, the HELPcard follows its own set of rules.
I paid off my entire balance in April ($2,862.91). The check arrived late. I had a late charge of $39.00. I was upset and called the company, yet they were no help. I mailed in the late fee...on time! May 14, I received another bill. This time for $86.12.
Apparently, my bill was still accruing interest even though I had paid the remaining balance plus a late fee.
I called and spoke to "Cat" who was understanding but firm in her position. I had to pay, and I had to pay by May 28.
How can these people create interest on an account that has been paid off and has had a late fee paid on time? I am so angry at being ripped off that I want to warn others...Stay Away from This Company! They are vultures who prey on you and sink their claws into you when you go down.
Kristi
Ellerbe, North Carolina
U.S.A.
However, the HELPcard follows its own set of rules.
I paid off my entire balance in April ($2,862.91). The check arrived late. I had a late charge of $39.00. I was upset and called the company, yet they were no help. I mailed in the late fee...on time! May 14, I received another bill. This time for $86.12.
Apparently, my bill was still accruing interest even though I had paid the remaining balance plus a late fee.
I called and spoke to "Cat" who was understanding but firm in her position. I had to pay, and I had to pay by May 28.
How can these people create interest on an account that has been paid off and has had a late fee paid on time? I am so angry at being ripped off that I want to warn others...Stay Away from This Company! They are vultures who prey on you and sink their claws into you when you go down.
Kristi
Ellerbe, North Carolina
U.S.A.
