- Report: #437117
Complaint Review: Health Craft Cookware - Tampa Florida
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Author Confirmed
Why?
Health Craft Cookware
P.O. Box 262502 Tampa, 33685 Florida, U.S.A.
Phone:
813-885-5244
Web:
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Health Craft Cookware Company sent wrong item and won't return phone calls or e-mails Tampa Florida
The Electric Skillet was purchased in Quartsitze Arizona on Jan 21 . It was charged to our credit card on Feb 5. Instead of the 2-3 weeks shipping that was promised to me it was 6 weeks, and that didn't happen until I called company many times about getting the skillet. ( This was just leaving messages as they never returned my calls). I also e-mailed customer service several times. The only response back from them was when they told me it had finally been shipped.
Then to find out it was a small skillet and not the one I thought I was getting. My order does say 10 3/4" but that size didn't mean anything to me. I assumed I was going to get the skillet that was demostrated at the show and just assumed that 10 " was the one I saw.
I asked how much was the skillet and I was never told that there were two sizes or asked what size I wanted. I feel that the skillet was misrepresented to me and I should have received the larger skillet. I realize that the small skillet was the 'show special', but I was never told that and so I think I should get the larger skillet for the same difference that there would have been had I been offered the larger skillet.
After e-mails and repeated phone calls we finally received a phone call and he said he would handle it if I sent an e-mail to him about the problem. I did that on March 9 and he calls us a week later and said he couldn't handle it now as the saleman wouldn't return his calls. I e-mailed him again on March 18 and no response. I called the company again and they do not return my call.
The receipt says no returns but can be exchanged within 90 days. We are already at the 60 days.
Nita
Bozeman, Montana
U.S.A.
Then to find out it was a small skillet and not the one I thought I was getting. My order does say 10 3/4" but that size didn't mean anything to me. I assumed I was going to get the skillet that was demostrated at the show and just assumed that 10 " was the one I saw.
I asked how much was the skillet and I was never told that there were two sizes or asked what size I wanted. I feel that the skillet was misrepresented to me and I should have received the larger skillet. I realize that the small skillet was the 'show special', but I was never told that and so I think I should get the larger skillet for the same difference that there would have been had I been offered the larger skillet.
After e-mails and repeated phone calls we finally received a phone call and he said he would handle it if I sent an e-mail to him about the problem. I did that on March 9 and he calls us a week later and said he couldn't handle it now as the saleman wouldn't return his calls. I e-mailed him again on March 18 and no response. I called the company again and they do not return my call.
The receipt says no returns but can be exchanged within 90 days. We are already at the 60 days.
Nita
Bozeman, Montana
U.S.A.
1 Updates & Rebuttals
Health Craft
Tampa,Florida,
U.S.A.
Wrong Merchandise
#2REBUTTAL Owner of company
Thu, May 28, 2009
Nita received exactly what she ordered. Apparently, she thought she had ordered the large skillet. We process and fulfill all orders as to what is written on them and signed by the consumer. Fortunately, this situation has been resolved to the customers satisfaction. Health Craft does it's best to make all of it's customers happy.
