- Report: #967338
Complaint Review: Hearthware - Libertyville Illinois
Reported By:
Jim -
Heltonville, Indiana, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Hearthware
1755 N Butterfield Road Libertyville, 60048 Illinois, United States of America
Phone:
855-742-2665
Web:
precisioncooktop.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Hearthware Precision Induction Cooktop Incomplete order, two for shipping and handling. Didn't receive all items with first one and nothing from the free one. Plaid total of $179.94 received cooktop and two skillets. Libertyville, Illinois
Did not receive full shipment. Ordered two for price of one pay shipping and handling for second. Upgraded for a pot and lid both itmes
Recieved shipment less upgrade for the origional and nothing for the second. Paid $99.99 plus 79.95 shipping and handling. Called numerous time and finally received call station items would be shipped in 7-10 days. Didn't happen
Filed complaint with BBB Chigago. Hearthware said I need to pay additonal shipping and handling. BBB agreed and said it sounded like a reasonable offer.
I believe I have paid all shipping and handling and received letter with shipment station same. Maybe a class action is needed against this company.
Recieved shipment less upgrade for the origional and nothing for the second. Paid $99.99 plus 79.95 shipping and handling. Called numerous time and finally received call station items would be shipped in 7-10 days. Didn't happen
Filed complaint with BBB Chigago. Hearthware said I need to pay additonal shipping and handling. BBB agreed and said it sounded like a reasonable offer.
I believe I have paid all shipping and handling and received letter with shipment station same. Maybe a class action is needed against this company.
1 Updates & Rebuttals
Hearthware Jeremy
United States of AmericaCookware Help
#2UPDATE Employee
Thu, November 15, 2012
Hello, my name is Jeremy. I am the Social Coordinator for Hearthware, the makers of the NuWave PIC. In many cases, confusion about the cookware stems from a simple misunderstanding about having accepted the additional S&P charges in order to obtain the free gift. If you feel that you are still missing items from your order, send us an email with your complete order information to [email protected]. I will have our customer service managers compare your records with our own. Once I receive an update from them, I will pass along any relevant information to you.
