- Report: #258060
Complaint Review: Heartland Home Finance - Gilbert Arizona
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Heartland Home Finance
18000 W. 9 Mile Road, Southfield, Michigan 48075 Gilbert, 85034 Arizona, U.S.A.
Phone:
800-539-8587
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Heartland Home Finance property insurance mishandling, not checking for releases on prior liens, non-distribution of escrow, no return phone calls ripoff Gilbert Arizona
There are multiple locations of Heartland Home Finance. Which one I have been dealing with over many months, at any given time, is unknown. However, when I need information on my loan and problems associated with it, I get no response, and cannot get through to the loan officer I dealt with originally.
When I refinanced my 1st and 2nd mortgages with them in May, 2007, my property taxes and insurance were to be done by escrow. Heartland (Mary Nugent) said that Allstate demanded one-year's premium to be done at closing ($1,240), and the monthly amount would be escrowed, as well, because the year's premium was "required" by Allstate on any refinance -- up front.
My first payment on the new loan is due July 15, 2007. I received a notice from Allstate that my June 17 payment on the insurance has not been paid and is overdue. I contacted them and let them know that it was escrowed with Heartland as part of the refinance, and that I had paid their year's premium upfront, as Heartland said Allstate required. Allstate said they never require that, especially since my policy ends in November this year and it may or may not be renewed by me or by them. That is not S.O.P.
Allstate called Heartland who told them they had been trying to get in touch with me for days, but with no success. I have been calling them for days, without any response and I have the numbers and proof of those calls. When Allstate told me this, I called Heartland and a man, Wayne, answered the phone and said that "Andrea from the banking dept. would be calling me that afternoon." I have never spoken with her in the history of this loan, and she did not call that afternoon -- big surprise.
Mary Nugent left a message on my cell phone two days ago, which I saved, telling me that my year's premium would not start being paid out until December 17, the month after my policy ends, and that I need to pay my own insurance until then. I have tried to call back, with no success. My taxes and insurance are part of my monthly payments, and the $1,240 was paid out all in one lump sum as part of the closing.
Further, Mary Nugent tells me that a former home equity loan with American General, from a prior refinance with Ameriquest (2003?), has no release showing at the County Clerk's office and she wants me to get the release from American General Finance. How did they close this loan and pay off the most recent equity loan with American General without checking for this release from 2003? American General would not have the original release from that former loan as releases are sent to the new Mortgage Co. Heartland needs to contact Ameriquest, or the co. who bought that loan, HSBC.
It seems that Heartland is not doing title searches before they close on a new loan. It seems that Heartland is taking funds upfront, under false pretenses, not sending out escrow documents to the insurance companies, but telling consumers to pay it, again, out of pocket. Then they won't return calls to people who have already closed on the loan (money is already in their pocket and they're getting ready to sell off your loan), because they cannot explain how they messed your loan up and where the money is.
I want to know how I can correct this, or at least demand that they take care of these items with the money I am paying and have already paid. They should be using the $1,240 that is in escrow right now, and paying the insurance premium each month -- if I change insurance providers in November, then I get a rebate of whatever amount has not been used to that date. I want proof that they have set up an escrow account for my taxes and insurance, before I pay one-red-dime on this new loan when it comes due.
Danielle
Warner Robins, Georgia
U.S.A.
When I refinanced my 1st and 2nd mortgages with them in May, 2007, my property taxes and insurance were to be done by escrow. Heartland (Mary Nugent) said that Allstate demanded one-year's premium to be done at closing ($1,240), and the monthly amount would be escrowed, as well, because the year's premium was "required" by Allstate on any refinance -- up front.
My first payment on the new loan is due July 15, 2007. I received a notice from Allstate that my June 17 payment on the insurance has not been paid and is overdue. I contacted them and let them know that it was escrowed with Heartland as part of the refinance, and that I had paid their year's premium upfront, as Heartland said Allstate required. Allstate said they never require that, especially since my policy ends in November this year and it may or may not be renewed by me or by them. That is not S.O.P.
Allstate called Heartland who told them they had been trying to get in touch with me for days, but with no success. I have been calling them for days, without any response and I have the numbers and proof of those calls. When Allstate told me this, I called Heartland and a man, Wayne, answered the phone and said that "Andrea from the banking dept. would be calling me that afternoon." I have never spoken with her in the history of this loan, and she did not call that afternoon -- big surprise.
Mary Nugent left a message on my cell phone two days ago, which I saved, telling me that my year's premium would not start being paid out until December 17, the month after my policy ends, and that I need to pay my own insurance until then. I have tried to call back, with no success. My taxes and insurance are part of my monthly payments, and the $1,240 was paid out all in one lump sum as part of the closing.
Further, Mary Nugent tells me that a former home equity loan with American General, from a prior refinance with Ameriquest (2003?), has no release showing at the County Clerk's office and she wants me to get the release from American General Finance. How did they close this loan and pay off the most recent equity loan with American General without checking for this release from 2003? American General would not have the original release from that former loan as releases are sent to the new Mortgage Co. Heartland needs to contact Ameriquest, or the co. who bought that loan, HSBC.
It seems that Heartland is not doing title searches before they close on a new loan. It seems that Heartland is taking funds upfront, under false pretenses, not sending out escrow documents to the insurance companies, but telling consumers to pay it, again, out of pocket. Then they won't return calls to people who have already closed on the loan (money is already in their pocket and they're getting ready to sell off your loan), because they cannot explain how they messed your loan up and where the money is.
I want to know how I can correct this, or at least demand that they take care of these items with the money I am paying and have already paid. They should be using the $1,240 that is in escrow right now, and paying the insurance premium each month -- if I change insurance providers in November, then I get a rebate of whatever amount has not been used to that date. I want proof that they have set up an escrow account for my taxes and insurance, before I pay one-red-dime on this new loan when it comes due.
Danielle
Warner Robins, Georgia
U.S.A.
5 Updates & Rebuttals
Anonymous
Anonymous,Texas,
U.S.A.
It's simply disorganization and laziness.
#2UPDATE EX-employee responds
Wed, September 19, 2007
Heartland owns their own title company that they use. That's why you sign an affiliated business disclosure at loan application. They probably didn't set out to steal your money, they are just run so backwards it was overlooked. I believe the name of their title company is Clear Title (ironic I know), and they are based in Ohio, I believe in either Columbus or Cleveland. I'd hunt down their number if I were you and call and start demanding.
Nikki
Coconut Creek,Florida,
U.S.A.
Who was your local title agency?
#3Consumer Suggestion
Tue, July 03, 2007
Did a local title agency do your closing or did Heartland do it themselves? Who was the check from that you received when you refinanced? Many mortgage companies will go through a title agency. Here is what happens. Say you borrowed $100,000 from Heartland. Heartland sends the title agency the $100,000. The title agency then, from that $100,000, gives you money, pays off your present mortgage, pays your insurance and taxes, pays the appraiser (if you didn't already) and takes their fees. Find out if that is the case and you will probably have to deal with the title agency. Fax them a copy of your closing statement and demand proof of where the money went. In addition, contact your county public records office and have them do a search for the satisfaction of your old loan. It may have been filed, but Heartland doesn't want to do the work.
Nikki
Coconut Creek,Florida,
U.S.A.
Who was your local title agency?
#4Consumer Suggestion
Tue, July 03, 2007
Did a local title agency do your closing or did Heartland do it themselves? Who was the check from that you received when you refinanced? Many mortgage companies will go through a title agency. Here is what happens. Say you borrowed $100,000 from Heartland. Heartland sends the title agency the $100,000. The title agency then, from that $100,000, gives you money, pays off your present mortgage, pays your insurance and taxes, pays the appraiser (if you didn't already) and takes their fees. Find out if that is the case and you will probably have to deal with the title agency. Fax them a copy of your closing statement and demand proof of where the money went. In addition, contact your county public records office and have them do a search for the satisfaction of your old loan. It may have been filed, but Heartland doesn't want to do the work.
Nikki
Coconut Creek,Florida,
U.S.A.
Who was your local title agency?
#5Consumer Suggestion
Tue, July 03, 2007
Did a local title agency do your closing or did Heartland do it themselves? Who was the check from that you received when you refinanced? Many mortgage companies will go through a title agency. Here is what happens. Say you borrowed $100,000 from Heartland. Heartland sends the title agency the $100,000. The title agency then, from that $100,000, gives you money, pays off your present mortgage, pays your insurance and taxes, pays the appraiser (if you didn't already) and takes their fees. Find out if that is the case and you will probably have to deal with the title agency. Fax them a copy of your closing statement and demand proof of where the money went. In addition, contact your county public records office and have them do a search for the satisfaction of your old loan. It may have been filed, but Heartland doesn't want to do the work.
Nikki
Coconut Creek,Florida,
U.S.A.
Who was your local title agency?
#6Consumer Suggestion
Tue, July 03, 2007
Did a local title agency do your closing or did Heartland do it themselves? Who was the check from that you received when you refinanced? Many mortgage companies will go through a title agency. Here is what happens. Say you borrowed $100,000 from Heartland. Heartland sends the title agency the $100,000. The title agency then, from that $100,000, gives you money, pays off your present mortgage, pays your insurance and taxes, pays the appraiser (if you didn't already) and takes their fees. Find out if that is the case and you will probably have to deal with the title agency. Fax them a copy of your closing statement and demand proof of where the money went. In addition, contact your county public records office and have them do a search for the satisfaction of your old loan. It may have been filed, but Heartland doesn't want to do the work.
