- Report: #335931
Complaint Review: Heritage Warranty Mutual Insurance Inc Rrg - Lincoln Nebraska
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Author Confirmed
Why?
Heritage Warranty Mutual Insurance Inc Rrg
8055 "O" Street Lincoln, 68510 Nebraska, U.S.A.
Phone:
800-753 5236
Web:
N/A
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Business Rating:
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Heritage Warranty Mutual Insurance Failed to consider qualified [post-automotive repair] claim Lincoln Nebraska
My Camaro went into a reputable Chevrolet dealership for regular oil/filter maintenance and check-up. The technician found a faulty water pump, tensioner and ASR lamp (integral to the switch).
I authorized the work and it was completed in a timely manner.
I then asked the dealership to call Heritage to submit a warranty claim. The request was denied because the work wasn't pre-authorized by them.
I paid the bill so I could get my car back and all I want is for the Heritage company to pay what they normally would.
I called them and got the same response as the dealership -- No. It wasn't pre-authorized.
This is not a good situation for an insurance policy that cost approximately 10% of the vehicle purchase price.
Camaroclaim
Federal Way, Washington
U.S.A.
I authorized the work and it was completed in a timely manner.
I then asked the dealership to call Heritage to submit a warranty claim. The request was denied because the work wasn't pre-authorized by them.
I paid the bill so I could get my car back and all I want is for the Heritage company to pay what they normally would.
I called them and got the same response as the dealership -- No. It wasn't pre-authorized.
This is not a good situation for an insurance policy that cost approximately 10% of the vehicle purchase price.
Camaroclaim
Federal Way, Washington
U.S.A.
