- Report: #924556
Complaint Review: Hertz Car Rental - Mission Viejo California
Reported By:
anonymous -
Corona, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Hertz Car Rental
24001 Via Fabricante Suite 101 Mission Viejo, California, United States of America
Phone:
949-472-4290
Web:
www.hertz.com
Categories:
Business Rating:
(0)
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Hertz Car Rental Waited well over a month for a refund then got told we should not be allowed the money back at all Mission Viejo, California
We had booked a sedan 2 weeks before picking it up. When I went to collect our pre-booked car, they did not have one. We had specifically booked a sedan as one of the individuals traveling with us was on crutches and elderly - we wanted a car that would be easy for her to get in and out of. After waiting around for 30 minutes while the staff member tried to find a sedan at another location I was offered a break in the gas for the return of the vehicle. The car had 7/8 tank and I was told I could return it with 2/8.
It was marked accordingly on my paperwork but they forgot to update it on their system. When I returned the car they charged over $73 for the gas to fill it up to 7/8 from 2/8. I brought this to their attention and got the run around for over a MONTH!!!! The 5th week after we had rented the car I called to chase up our refund again - the manager was incredibly rude and could not have cared less that we had waited so long for our money back. Disgusting lack of customer service - had it been the other way around we would have been hounded by them! Never ever use Hertz - they have no customer service training for their staff because they do not care about you or your patronage.
It was marked accordingly on my paperwork but they forgot to update it on their system. When I returned the car they charged over $73 for the gas to fill it up to 7/8 from 2/8. I brought this to their attention and got the run around for over a MONTH!!!! The 5th week after we had rented the car I called to chase up our refund again - the manager was incredibly rude and could not have cared less that we had waited so long for our money back. Disgusting lack of customer service - had it been the other way around we would have been hounded by them! Never ever use Hertz - they have no customer service training for their staff because they do not care about you or your patronage.
1 Updates & Rebuttals
____
boston,Massachusetts,
United States of America
Hertz is made up of pieces of s***
#2General Comment
Thu, August 09, 2012
cheap company
