- Report: #1532998
Complaint Review: Hertz - Norman Oklahoma
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Author Confirmed
Why?
Hertz
1356 N Interstate Drive Norman, 73072 Oklahoma, United States
Phone:
4052920484
Web:
hertz.com
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
Hertz Bait And Switch Norman, Oklahoma
I called on a thursday to inquire about a rental and requested pick up and drop off for a weekend rental. The manager stated that she was not staffed on weekends for pick up so I said I could do friday and she agreed. From this initial comtact it was clear she understood my request. I told her I would call the following day to set everything up. When I called the following day I was all set to give all my information but none was collected. I felt this seemed odd. On the day I was to be picked up we were sent to lunch earlier than I thought we would so I called to let them know I was available. The gentleman that answered the phone was unaware of the pickup but said he had someone who was shuttling cars that could pick me up in 20 minutes. (this should have been my first clue to run). When I arrived to pick up the car I was told the deposit was 560 (seemed high but i dont rent alot of cars) he then handed me a rental contract with no information on it in regards to my renatal. I had searched several different websites prior and seemed the going rate (herta included) was around 40-60 a day. The vehicle I got was a Nissan Sentra, not fancy by any means. when I returned the car on Monday morning the lady was rude to me from the get-go. I pulled up to the Hertz sign and got out of the car, she said if you are looking for Hertz its on the other side (well excuse me!!!) When I got to the front here comes the same lady, the manager. She took the keys, charged my card, and began to walk away. I said excuse me but I was to be dropped off this morning, she said well that wont be for a couple hours. I said I need to get back to school as we discussed I asked if it should be first thing Monday you said yes. She walked away!!!! I said if you are going to offer pick up and drop off you really should get it straight, she said as a manager she does not offer that!!! what, havent we already gone through this. She walked off, saw me in front of the store frantically searching for a ride and showed no regard. When I realized I had been charged 360 dollars for a car I barely drove (maybe 100 miles) 120 a day for a Nissan sentra!!! I filied a complaint with Hertz abd got the same attitude from them, sorry thats the rate. show me anywhere that an average car costs 120 a day???
1 Updates & Rebuttals
Michael
Lyman,Maine,
United States
Update ( of sorts )
#2Author of original report
Wed, June 19, 2024
Ive managed to get some information, but stll no satisfaction. They didnt even offer to cover the Uber I needed to hire. The Manager is Sandie Wood.... More like Cource Sandpaper
