- Report: #842853
Complaint Review: Hewlett Packard - Internet
-
Author Confirmed
Why?
Hewlett Packard
Internet, United States of America
Phone:
(281) 370-0670
Web:
www.hp.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Hewlett Packard Consumer Repair Joke Horrendous run around, Internet
On Dec 29 2011 case # 4636908948-461 I sent my HP Probook 4530s laptop in for repairs due to dead pixels. It was returned 2 days later unrepaired. (However Houston WAS able to replace my LCM case which wasn't necessary, so thanks for that!.) On Jan 10 2012 case #4668215661-461 I sent it back & this time it was repaired properly:
On Feb 12 I called about wifi issues, and your people overnighted me a new wlan card kit part # 593127-001 (I kept the box) trying to resolve an intermittent issue regarding my connection'. The NEW wifi card didn't solve this problem, so I was told I would have to send it in to be repaired;. I was told my laptop would be getting a new system board to fix the problem, only to have ANOTHER new wifi card installed and system image restored;. (Which is what I did before I sent it!)
Spoke with Gabriella Hernandez who spoke with Blanca Maldonado who assured me that I would have usb 3".0 usb ports when my system board was replaced!. Contacted Meg Whitman via complaint page|. Hewlett Packard support blows! (Unless you enjoy having your laptop travel all over the country via FedEx.
On Feb 12 I called about wifi issues, and your people overnighted me a new wlan card kit part # 593127-001 (I kept the box) trying to resolve an intermittent issue regarding my connection'. The NEW wifi card didn't solve this problem, so I was told I would have to send it in to be repaired;. I was told my laptop would be getting a new system board to fix the problem, only to have ANOTHER new wifi card installed and system image restored;. (Which is what I did before I sent it!)
Spoke with Gabriella Hernandez who spoke with Blanca Maldonado who assured me that I would have usb 3".0 usb ports when my system board was replaced!. Contacted Meg Whitman via complaint page|. Hewlett Packard support blows! (Unless you enjoy having your laptop travel all over the country via FedEx.
