- Report: #510126
Complaint Review: Hewlett Packard - Internet
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Hewlett Packard
www.hp.com/ Internet, United States of America
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Hewlett Packard HP HP refuses to recall a defective GPU Internet
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Wow. It is AMAZING that there are 84 pages of this issue on HP's forum and HP continues to snub
us! Well so far I have called HP 12 times, chatted with an online
support specialist 3 times, and was successfully transferred to 8
different departments! Now I am taking my fight to the forums as well
as continuing to call HP until this issue is resolved. They might regret having me
on their bad side. Here is the backstory: I bought my DV 9500 less than 2 years ago. As of 10/13/2009 my GPU went bad on my laptop. I downloaded a BIOS update in early 2008 that just delayed my laptop failure until my warranty was up. I though update were supposed to help the consumer. Some how HP still see the higher DV 9000 series notebooks with the Nvidia 8600m GS as not faulty. The Catch: Why would a company release a BIOS update to speed the laptop fan if there is no issue with the GPU? As the site http://www.theinquirer.net/inquirer/news/1028703/nvidia-g84-g86-bad said "If you look at the HP page ,
the prophylactic fix they offer is to more or less run the fan all the
time. Once again, for the non-engineers out there, fan running eats a
lot of power, so this destroys the battery life of notebooks.
Basically, people bought a machine with a battery life of X, and now it
is Y to prevent meltdown from a bum part. It doesn't fix anything ,
it just makes the failures take longer, hopefully past the warranty
period, at a huge battery life cost. Fire up your class actions people,
you got shafted." I for one do not like getting shafted. So HP released an update to Delay the problem past my warranty? Technical Information behind this: The
main issue with the defective GPU is that "Certain notebook
configurations with GPUs and MCPs manufactured with a certain
die/packaging material set are failing in the field at higher than
normal rates." So basically Nvidia used cheap die/packaging material
and the GPU is either frying or becoming unseated. HP has recognized
that some products (8400m series) are faulty and has issued a recall
for those products. The only issue is that the 8600m and 8700m have
been missed in the recall. Now HP has told me today that they are " Still investigating the issue ". What is taking so long? What research do you need? Here let me help you HP.... The main cause is the DIE/PACKAGING MATERIAL . That came directly from Nvidia's statement in 2008 ( http://www.nvidia.com/object/io_1215037160521.html ). The Die/packaging material effects both the G86 and G84 GPU's ( http://en.wikipedia.org/wiki/Geforce_8_series#Technical_summary ).
As you can see all those listed under G86 and G84 are defective. So far
you have only recognized the G86. Now the main components in the G84
and G86 are the same ( http://www.theinquirer.net/inquirer/news/1028703/nvidia-g84-g86-bad , http://www.engadget.com/2008/07/10/all-nvidia-8400m-8600m-chips-faulty/2 . When you follow those links you see that the ASIC for both chips are the same. The ASIC stands for "An application-specific integrated circuit" ( http://en.wikipedia.org/wiki/Application-specific_integrated_circuit ). This means that BOTH G86 and G84 type GPU's need to be included in this recall. Here are some helpful links or sources to show my valid argument: http://en.wikipedia.org/wiki/Geforce_8_series#GeForce_8M_Series http://www.infoworld.com/d/security-central/lawsuit-claims-nvidia-hid-serious-flaw-in-graphics-chips-439 http://www.infoworld.com/t/hardware/nvidia-reports-problem-laptop-chips-869 http://www.theinquirer.net/inquirer/news/1028703/nvidia-g84-g86-bad http://www.nvidia.com/object/io_1215037160521.html http://news.cnet.com/8301-13924_3-10000353-64.html ALL OF THESE LINKS SHOW THAT THERE IS AN ISSUE! I DON'T THINK 1.5 - 2 YEARS IS THE AVERAGE LIFESPAN OF A LAPTOP . It is time action is taken and help those who demand product support to get it!
us! Well so far I have called HP 12 times, chatted with an online
support specialist 3 times, and was successfully transferred to 8
different departments! Now I am taking my fight to the forums as well
as continuing to call HP until this issue is resolved. They might regret having me
on their bad side. Here is the backstory: I bought my DV 9500 less than 2 years ago. As of 10/13/2009 my GPU went bad on my laptop. I downloaded a BIOS update in early 2008 that just delayed my laptop failure until my warranty was up. I though update were supposed to help the consumer. Some how HP still see the higher DV 9000 series notebooks with the Nvidia 8600m GS as not faulty. The Catch: Why would a company release a BIOS update to speed the laptop fan if there is no issue with the GPU? As the site http://www.theinquirer.net/inquirer/news/1028703/nvidia-g84-g86-bad said "If you look at the HP page ,
the prophylactic fix they offer is to more or less run the fan all the
time. Once again, for the non-engineers out there, fan running eats a
lot of power, so this destroys the battery life of notebooks.
Basically, people bought a machine with a battery life of X, and now it
is Y to prevent meltdown from a bum part. It doesn't fix anything ,
it just makes the failures take longer, hopefully past the warranty
period, at a huge battery life cost. Fire up your class actions people,
you got shafted." I for one do not like getting shafted. So HP released an update to Delay the problem past my warranty? Technical Information behind this: The
main issue with the defective GPU is that "Certain notebook
configurations with GPUs and MCPs manufactured with a certain
die/packaging material set are failing in the field at higher than
normal rates." So basically Nvidia used cheap die/packaging material
and the GPU is either frying or becoming unseated. HP has recognized
that some products (8400m series) are faulty and has issued a recall
for those products. The only issue is that the 8600m and 8700m have
been missed in the recall. Now HP has told me today that they are " Still investigating the issue ". What is taking so long? What research do you need? Here let me help you HP.... The main cause is the DIE/PACKAGING MATERIAL . That came directly from Nvidia's statement in 2008 ( http://www.nvidia.com/object/io_1215037160521.html ). The Die/packaging material effects both the G86 and G84 GPU's ( http://en.wikipedia.org/wiki/Geforce_8_series#Technical_summary ).
As you can see all those listed under G86 and G84 are defective. So far
you have only recognized the G86. Now the main components in the G84
and G86 are the same ( http://www.theinquirer.net/inquirer/news/1028703/nvidia-g84-g86-bad , http://www.engadget.com/2008/07/10/all-nvidia-8400m-8600m-chips-faulty/2 . When you follow those links you see that the ASIC for both chips are the same. The ASIC stands for "An application-specific integrated circuit" ( http://en.wikipedia.org/wiki/Application-specific_integrated_circuit ). This means that BOTH G86 and G84 type GPU's need to be included in this recall. Here are some helpful links or sources to show my valid argument: http://en.wikipedia.org/wiki/Geforce_8_series#GeForce_8M_Series http://www.infoworld.com/d/security-central/lawsuit-claims-nvidia-hid-serious-flaw-in-graphics-chips-439 http://www.infoworld.com/t/hardware/nvidia-reports-problem-laptop-chips-869 http://www.theinquirer.net/inquirer/news/1028703/nvidia-g84-g86-bad http://www.nvidia.com/object/io_1215037160521.html http://news.cnet.com/8301-13924_3-10000353-64.html ALL OF THESE LINKS SHOW THAT THERE IS AN ISSUE! I DON'T THINK 1.5 - 2 YEARS IS THE AVERAGE LIFESPAN OF A LAPTOP . It is time action is taken and help those who demand product support to get it!
3 Updates & Rebuttals
Sagan33
USAMaybe this will help J...
#2Author of original report
Sun, October 18, 2009
Do a search of HP's forums and tell me how many other 84 page posts you can find.
Especially in the Display and Video forum.
Here:
http://h30434.www3.hp.com/psg/board?board.id=Display&page=1
Now check out this:
http://h30434.www3.hp.com/psg/board/message?board.id=Display&thread.id=4229&page=84
Seem like a fluke? I would hope not....
Also Look at this....
http://www.krunker.com/2008/10/12/apple-acknowledges-some-faulty-nvidia-geforce-8600m-gt-graphics-problems-with-macbook-pro-systms/
Hmm it seems apple has recognized the issue. Please don't tell me less than 2 years is a normal lifespan for a laptop. It is easy to say deal with it. Especially if it isn't your money.
jrtxmail
USADeal with it
#3General Comment
Fri, October 16, 2009
Since you're such a fan of quoting internet sources, here's one for you:
As a rule of thumb, the hardware in a decent laptop will be "up to
date" for two years, and the laptop can be expected to have a lifespan
of 4 years during which it requires 1 or more repairs, after four years
it may accumulate problems beyond the capability of economical repair.
A desktop will be "up to date" for two years, likely run into a small
problem within 4 years ($50 to $100 to fix), and can last 6 years
before the cost of repair exceeds remaining value. Laptops are more
expensive to repair, and are more likely to have problems that are
impossible to repair.
(((Redacted)))
Sounds to me like one repair in two years is right on schedule. How much research did you do before you bought the laptop?
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Ashley
springfield,Missouri,
U.S.A.
Good luck
#4Consumer Comment
Fri, October 16, 2009
2 years does seem about right these days on laptops. Mine is nearly 2 years old and is barely functioning, its a gateway. They don't design electronics to last much past their warranty periods these days.
What you should be doing is going after NVidia. they made the chips, get them to declare them defective. Until such a thing happens, I doubt HP will do much.
