Complaint Review: Hewlett Packard - Internet

Well, I think that HP should rethink their policies. The money I spent on that computer may not be much to some, but it's a lot to me and my daughter. In answer to your comments, which I appreciate by the way.... It is not the software, we've been through that and have done the virus programs and all that. The computer would boot, up to a certain point, then it would shut itself off. After I told her that HP wasn't going to help us, she asked around and found someone to look at it. He said something was loose on the inside. He fixed that, but also said the fan is loose and didn't have the tools to fix it right then, but if she tilted the cpu tower and kept it tilted, it works. I'm still very angry. I just cannot believe how bad customer service is any more. It's atrocious! I don't see how some sleep at night knowing how badly they've treated others during their work shift. They should have sent someone to look at her computer just out of courtesy, but I don't think a lot of businesses even know what that word means anymore. I probably wouldn't have gotten any satisfaction from Walmart either since it had been so long. I guess I can still try. But what HP has done is unforgivable in my book. They should be very ashamed of themselves. I'll never ever buy another HP product and I will warn others.

Well, I think that HP should rethink their policies. The money I spent on that computer may not be much to some, but it's a lot to me and my daughter. In answer to your comments, which I appreciate by the way.... It is not the software, we've been through that and have done the virus programs and all that. The computer would boot, up to a certain point, then it would shut itself off. After I told her that HP wasn't going to help us, she asked around and found someone to look at it. He said something was loose on the inside. He fixed that, but also said the fan is loose and didn't have the tools to fix it right then, but if she tilted the cpu tower and kept it tilted, it works. I'm still very angry. I just cannot believe how bad customer service is any more. It's atrocious! I don't see how some sleep at night knowing how badly they've treated others during their work shift. They should have sent someone to look at her computer just out of courtesy, but I don't think a lot of businesses even know what that word means anymore. I probably wouldn't have gotten any satisfaction from Walmart either since it had been so long. I guess I can still try. But what HP has done is unforgivable in my book. They should be very ashamed of themselves. I'll never ever buy another HP product and I will warn others.

New computers are often loaded with unnecessary software that can easily be removed. I'm guessing you have too many programs starting at the same time which causes the computer to have a slow boot. I agree, cutomer support at HP is very bad. I had a similar problem that left me with such a bad taste I avoided HP products. Try asking around and find a friend who knows about computers. Often they can remove the offending programs and get your daughters computer working faster. HP should help, but in cases like this, its better and faster to get help on your own. God forbid should you get tech support from someone in India that asks idiotic questions like "are you sure the computer is plugged in?".

When you put that PC on layaway, Walmart sent the paperwork to HP that it was sold, and so the clock started. It sounds like you have some malware on the machine. Assuming you have no vital data that needs to be recovered, your easiest solution is just to reload the machine. You either got a set of CDs with the machine, or more commonly, the restore software is on the hard drive. Look in the literature that came with the machine, or on HP.COM and they will tell you how to restore it to new. Make sure you have virus software, and spyware. You can download a very good spyware program for free on microsoft.com. Good luck.