S.
Potts,#2Consumer Comment
Thu, March 16, 2006
I am doing my best to spread the news. BUYERS BEWARE! I have posted another thread with RipOff Report regarding Hewlett Packard's Notebooks. I want to add to your thread just in case my thread is missed. My son and I own HP Pavilion Notebooks. My son's notebook has had multiple hardware failures. I have just experienced my first hardware failure. To add insult to injury, we have had to deal with Hewlett Packard's customer service which is nonresponisve for the most part and inept. I have opportunities to present professionally to large groups of computer scientists and graphic designers who teach at international institutions of higher education. In turn, these faculty members teach thousands of students who are potential HP customers. I plan to share the personal experiences I have had with Hewlett Packard with as many people as possible. Anybody who thinks that the mistreatment of one individual customer is not that important, is sadly mistaken.
Anita
Ridge Manor,#3Author of original report
Sat, September 10, 2005
Thanks Nicole, I appresciate being informed to ask for the "case manager". I've been asking for the supervisor in charge, but I think they just give me the guy sitting next to them. Also, the fact that the case managers can actually speak the language of our country is a great bonus. I'm off to go back to the battle with them.
Nicole
Sitka,#4Consumer Suggestion
Sat, September 10, 2005
I have one too. I feel your pain. Mine is a Pavilion ZV5000 series laptop. Retailed at nearly $2000 brand new, by itself. Within one month I had HP replace it. Two months later, another replacement, and now nine months into the warrenty and three repacements we are trying a new series (a much better computer that retails at nearly $3000). All of this has been at no cost to me, other than the loss of use of my laptop for three or four days at a time. My issues were random shutdowns, being left in factory mode after service, no working fan on ANY of the laptops (series issue, I guess), and the date kept resetting to 2405 (windows date only not BIOS - weird, huh?) Now, is HP good? yeah, they are good. Are they great? No. If you want a GREAT computer build it yourself or have someone you trust build you one. Are their tech support people good? NO. Demand a "case manager". You will recieve a different phone number and a personal case manager (not an American, but close enough they are in Canada - and Canada is better than "Katherine" from India) who is authorized to do much more than tech support. Random shutdowns sound like a virus or spyware. Run a virus scan in SAFE mode. while you are at it run a spyware one too. Good luck, it can be hell, but the case managers are GREAT! They can do so much more for you, and they even speak English, which is always a plus, at least for me!