Mary
Mchenry,#2Consumer Suggestion
Thu, July 28, 2005
I had an extended warranty with Circuit City and they refused to honor it. After several weeks and many long phone calls I didn't get them to fix the laptop under warranty but I did get them to refund the money I paid for the warranty plan. I paid $269.99 for the extended warranty when I purchased the computer almost 3 years ago. When I was fighting to get my computer fixed under warranty I told them if they weren't going to fix it then I wanted the warranty money back because I never would have paid money for a warranty if the warranty didn't cover anything. They sent me a check in the mail for the total amount of $269.99 and I was able to use that money to pay to get the computer fixed some where else. It may be easier just to get them money back than to get them to agree to fix it under warranty. Good Luck.
Lisa
Burlington,#3Consumer Suggestion
Thu, October 07, 2004
We had the same problem with company. Spent hours on phone, replaced software, sent laptop in 4 times. warranty expired and same problem not fixed. Finally took it back to store where we purchased it and they gave us a new laptop. Don't give up!! Good Luck!!