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Irmo,#2Author of original report
Tue, December 26, 2006
Our repaired tv was delivered on 12/23/06 just in time for Christmas. All I can say is the repair place & delivery service were very helpful. I feel the only way we were to get our set fixed and back within the past weeks of frustrating calls to HHGregg was due to the continued contact by me to their corp. office and dealing directly with their regional and store personnel. Unfortunately the rude behavior from their corp. office has made my decision not to recommend HHGregg to anyone without their knowledge of what I had to deal with in having our tv repaired. HHGregg's corp. office were just down right rude. Everyone else I dealt with seemed to show some compassion for my concerns as to why it was taking so long for our set to be repaired. I'm just happy this is over.
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Irmo,#3Author of original report
Tue, December 26, 2006
Our repaired tv was delivered on 12/23/06 just in time for Christmas. All I can say is the repair place & delivery service were very helpful. I feel the only way we were to get our set fixed and back within the past weeks of frustrating calls to HHGregg was due to the continued contact by me to their corp. office and dealing directly with their regional and store personnel. Unfortunately the rude behavior from their corp. office has made my decision not to recommend HHGregg to anyone without their knowledge of what I had to deal with in having our tv repaired. HHGregg's corp. office were just down right rude. Everyone else I dealt with seemed to show some compassion for my concerns as to why it was taking so long for our set to be repaired. I'm just happy this is over.
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Irmo,#4Author of original report
Tue, December 26, 2006
Our repaired tv was delivered on 12/23/06 just in time for Christmas. All I can say is the repair place & delivery service were very helpful. I feel the only way we were to get our set fixed and back within the past weeks of frustrating calls to HHGregg was due to the continued contact by me to their corp. office and dealing directly with their regional and store personnel. Unfortunately the rude behavior from their corp. office has made my decision not to recommend HHGregg to anyone without their knowledge of what I had to deal with in having our tv repaired. HHGregg's corp. office were just down right rude. Everyone else I dealt with seemed to show some compassion for my concerns as to why it was taking so long for our set to be repaired. I'm just happy this is over.
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Irmo,#5Author of original report
Tue, December 26, 2006
Our repaired tv was delivered on 12/23/06 just in time for Christmas. All I can say is the repair place & delivery service were very helpful. I feel the only way we were to get our set fixed and back within the past weeks of frustrating calls to HHGregg was due to the continued contact by me to their corp. office and dealing directly with their regional and store personnel. Unfortunately the rude behavior from their corp. office has made my decision not to recommend HHGregg to anyone without their knowledge of what I had to deal with in having our tv repaired. HHGregg's corp. office were just down right rude. Everyone else I dealt with seemed to show some compassion for my concerns as to why it was taking so long for our set to be repaired. I'm just happy this is over.
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Irmo,#6Author of original report
Tue, December 19, 2006
Update to orig. entry. Have been contacted twice by HH Gregg reg. mgr., and also now from the manufacturer, Toshiba and also the local repair place. Parts to repair my set have now been FedEx'd and we've been told our set may be fixed by weeks end. Will update on progress if this holds true. My suggestion to anyone with problems concerning HH Gregg is to call their corp. office, visit your store and speak with the managers. Obtain as many names and phone numbers as possible and continue to call until some satisfaction is received. Once again, the personnel in the corp. office were very rude and not customer service geared. At this point we're happy we may have this issue resolved however it has been a very frustrating experience.