Complaint Review: Hhgregg - Greenville South Carolina

I had a part in a similar situation, the merchandise was a new car. The ABS brake system went out in the first month of ownership. The Service Dept kept it for two weeks, fixing the brake system. The problem began when I asked for new tires since the brake system failed and the tires were flat spotted. After trying the normal routine through the Dealership to no avail, I went to the Manufacturer, who declined to assit. The Better Businees Bureau in Greenville, SC went to bat for me with the Manufacturer, got my problem resolved and made me a happy camper again. My advise then is to go to the Better Business Bureau for help. You'll be glad you did.

The FIRST year you have something it's under MANUFACTURE WARRANTY-- OK ???? HH Gregg can help you to find a servicer but we have no control over outside servicers that contract with the manufacturers, can't control when they will show up or how long it can take for them to get parts or anything like that. so please direct your concern to the service company or manufacturers. This is not the store managers job. with the complexity of these fabulous TV's an extended warranty is a good idea, expecially if bulbs go out as they're expensive. If you need one once, that basically pays for your warranty. However, if parts aren't available, and Toshiba has discontinued, they should honor a replacement,But they will probably first look everywhere for the part ( and it may be suddenly mysteriosly found) Toshiba would have to tell HHGREGG they're approving though, HHGregg can only ask them, not make a decision on a Manufactuer warranty. You may not like this answer but its the way it is

The FIRST year you have something it's under MANUFACTURE WARRANTY-- OK ???? HH Gregg can help you to find a servicer but we have no control over outside servicers that contract with the manufacturers, can't control when they will show up or how long it can take for them to get parts or anything like that. so please direct your concern to the service company or manufacturers. This is not the store managers job. with the complexity of these fabulous TV's an extended warranty is a good idea, expecially if bulbs go out as they're expensive. If you need one once, that basically pays for your warranty. However, if parts aren't available, and Toshiba has discontinued, they should honor a replacement,But they will probably first look everywhere for the part ( and it may be suddenly mysteriosly found) Toshiba would have to tell HHGREGG they're approving though, HHGregg can only ask them, not make a decision on a Manufactuer warranty. You may not like this answer but its the way it is

The FIRST year you have something it's under MANUFACTURE WARRANTY-- OK ???? HH Gregg can help you to find a servicer but we have no control over outside servicers that contract with the manufacturers, can't control when they will show up or how long it can take for them to get parts or anything like that. so please direct your concern to the service company or manufacturers. This is not the store managers job. with the complexity of these fabulous TV's an extended warranty is a good idea, expecially if bulbs go out as they're expensive. If you need one once, that basically pays for your warranty. However, if parts aren't available, and Toshiba has discontinued, they should honor a replacement,But they will probably first look everywhere for the part ( and it may be suddenly mysteriosly found) Toshiba would have to tell HHGREGG they're approving though, HHGregg can only ask them, not make a decision on a Manufactuer warranty. You may not like this answer but its the way it is

Sounds like HHGregg practices benign neglect: let the clock run out or the customer die while the TV is in the shop.... Small Claims sounds like a good idea. Since HHGregg cannot get the repair parts they should refund some money for lack of fitness for purpose or something. Then go buy an LCD. The LCD is not as sexy as the plasma, but they seem a heck of a lot more robust. My wife pulled our LCD off of a high chest Dec 05 and the only result was a few very small marks. Try that with your plasma! Heck, the LCD has to be more robust- they were developed for laptop computers. Ever see a plasma screen on a camera or laptop computer? OK, OK, the battery would die....

There is no such agreement with any manufacturer to have their 1 year warranty handled through HHGregg. The manufacturer of any electronic is responsible for keeping the product in working condition themselves. Why would a store selling a name brand product cover that product in the first year? IT IS UP TO THE MANUFACTURER. Even if you have a contract that starts on the day of purchase, that extended warranty is inclusive of the first year manufacturers warranty.

to the guy who bought the 42 inch plasma tv have you considered taking them to small claims court? chances are the judge , ( or someone he knows ) has had a problem with h h gregg. secondly, everybody other than h h gregg and g.e. can see that you should be reimbursed, you can't sell products that quit working and are still under warranty and just blow off the consumer. SUE THEM!!! I filed a claim in small claims court against them over a dispute with a bill and they came crawling out of the woodwork to work with me- you'll get waht you want, just take action!

He has/had a 12 month warranty. He bought the TV in November. The TV went deat in July. Let's see, can you use your fingers? December = 1 month January = month 2 February = month 3 March = month 4 April = month 5 May = month 6 June = month 7 July = month 8 He's still got 4 more months on the warranty. Hello? Anybody Home? Lights on. Did I go too fast? HHGregg is a ripoff.

I work for GE. That is, General Electric. We underwrite the protection plans/extended warranties sold by HHGregg. The fact is, HHGregg no longer does their own service. In addition, with almost 1 million active contracts out there with any given number of consumers needing service at any given time, it is sometimes difficult to get service "right away" when something is wrong. There are also a wide range of circumstances and instances of when a repair is "not covered". You can find the details in the Terms and Conditions of the contract, which is printed on the back of some or included with the literature you get when you buy a service contract. The fact is, 99% of consumers don't know what they are buying because they DON'T READ THE TERMS AND CONDITIONS BEFORE MAKING A SERVICE REQUEST. It is not up to HHGregg employees to explain every nuance ad-nauseum to the consumer. Those who buy plans should educate themselves. As far as contracts getting lost in the "system", it IS the responsibility to HHGregg to fax us the information so we can update our computers. Just because it is in HHGreggs computers doesn't mean it is in the GE computers. Service calls are answered out of state, so we rely on the HHGregg stores to provide us with the correct info. Basically, there are times when service can be set up quickly, and times when the servicers are extremely busy. Much like calling into a call center, customers are serviced by services per the order of the requests recieved. It would be a great justice done to those of us trying to do our job to facilitate the contracts to have a greater percentage of educated customers in order to make transactions run smoothly. Anyone is welcome to respond with questions/comments.