- Report: #810440
Complaint Review: hhgregg - Internet Internet
Reported By:
DJP -
Havre de Grace, Maryland, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
hhgregg
Bel Air, Md Internet, Internet, United States of America
Phone:
Web:
hhgregg.com
Categories:
Business Rating:
(0)
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hhgregg XBox bundle gift card sham Internet, Internet
Weekly ad in newspaper offered a $50 store gift card when purchasing an XBOX 4GB Kinect bundle.
At store, I asked the salesman about the gift card. They looked in the weekly ad hard copy at the register and saw it was advertised. I asked how I get the card. The salesman offered to look for this while I checked out.
10 minutes later, the salesman hands me a rebate form and off I go. 2 days later, I go to fill out the rebate form and see that it expired in July 2011. I check the online weekly ad at hhgregg.com and sure enough, the offer is there. (My hard copy had been recycled) Sent email to customer service, which has been ignored.
Now they tell me there is no such rebate. The online ad is no longer available (it was for Dec 4-10) and they claim ignorance. The system was a birthday gift and has been opened and is no longer returnable. Nobody at the local store or corp is willing to help.
First time there, and apparently the last time.
At store, I asked the salesman about the gift card. They looked in the weekly ad hard copy at the register and saw it was advertised. I asked how I get the card. The salesman offered to look for this while I checked out.
10 minutes later, the salesman hands me a rebate form and off I go. 2 days later, I go to fill out the rebate form and see that it expired in July 2011. I check the online weekly ad at hhgregg.com and sure enough, the offer is there. (My hard copy had been recycled) Sent email to customer service, which has been ignored.
Now they tell me there is no such rebate. The online ad is no longer available (it was for Dec 4-10) and they claim ignorance. The system was a birthday gift and has been opened and is no longer returnable. Nobody at the local store or corp is willing to help.
First time there, and apparently the last time.
2 Updates & Rebuttals
DJP
Havre de Grace,Maryland,
United States of America
Hhgregg makes good
#2Author of original report
Wed, February 08, 2012
Customer service was not helpful, never being able to provide a rebate form. I wrote a letter to corporate headquarters just over a month ago and was ready to assume that I was not going to receive a reply.
Glad to report that I received mail from them this week. No letter, just a check for $50. As far as I am concerned, hhgregg came through.
voiceofreason
North Carolina,United States of America
Very interesting
#3Consumer Comment
Sat, December 17, 2011
While I couldn't find your rebate coupon from this month, I did find that July coupon online:
http://hhgregg.scene7.com/is/content/hhgregg/2150pdf
And if you swap out the numbers before "pdf", ie: 2151 2152 all the way up to 2192, you'll see lots of other HH Gregg rebate coupons, including many that haven't even begun yet, something that is normally kept under lids until the start date. I'm shocked to see they post such things where anyone can get at them ahead of time. I think their vendors would be livid at that.
I can find a lot of their pre December circulars online (google hh gregg circular) but the trail goes cold after Black Friday's. You should search for this daily in hopes by next week maybe the December 4-10 circular will be indexed on Google.
Have you inquired of the current circular's publisher, or whatever distributor bundles their ads in your area? Maybe they can get you that copy. Maybe HH Gregg would send it to you if you call corporate and tell them you're a collector or something and missed that week. Who knows. Maybe a neighbor still has it.
Very strange though that nothing comes up in google for that offer.
