- Report: #430404
Complaint Review: Hhgregg - Raleigh North Carolina
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Hhgregg
Capital Blvd Raleigh, 27604 North Carolina, U.S.A.
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Hhgregg Bait & Switch, Rude Sales People, Kept My Monney For A Week AFTER Cancelling Order! Raleigh North Carolina
I saw a Panasonic plasma in the weekly ad at a ridiculously low price so I called the store to see if they had any in stock. The very pleasant girl on the phone assured me that yes, they had five of that exact unit in stock. I borrowed a friend's truck and enlisted the help of another friend to help me move the thing and we headed right over.
The surly sales dude said, "Oh, no. We don't have any of those in stock." I said I just got off the phone not 30 minutes before -this was the middle of the day on a Thursday so there were about two shoppers in the store... I asked if the girl was just lying to me and he said, "maybe she oesn't know how to use the computer..."
He said they had a truck coming that day and there would definitely be four units on that truck. I gave him my number and he said he would call me when they came in. By the time he called me my friend's truck was no longer available... I decided to buy it online and pick it up the next day... BIG MISTAKE.
I ordered it online and printed my receipt. The next day I called the store just to make sure they were holding one for me and they told me they had no evidence of my order! Their computers had no record, but my receipt and my bank account showed the money was i9n their hands... somewhere... They toled me if I wanted to take one home I could just pay again! WHAT?!
By this time I was so mad I called their 800 number and told them I wanted to cancel my order so I could take my money elsewhere. Again: BIG MISTAKE.
The woman at the 800 number was rude and flip when I said that so I asked when I would get my money back. She quipped "It's back right now." NOT. Five days later my money reappeared in my bank account. They had it for a total of 6 days and ruined my weekend. I will never step foot into an hhgregg again and believe me, you can't believe anything they tell you. They are professional liars.
Jeff
raleigh, North Carolina
U.S.A.
The surly sales dude said, "Oh, no. We don't have any of those in stock." I said I just got off the phone not 30 minutes before -this was the middle of the day on a Thursday so there were about two shoppers in the store... I asked if the girl was just lying to me and he said, "maybe she oesn't know how to use the computer..."
He said they had a truck coming that day and there would definitely be four units on that truck. I gave him my number and he said he would call me when they came in. By the time he called me my friend's truck was no longer available... I decided to buy it online and pick it up the next day... BIG MISTAKE.
I ordered it online and printed my receipt. The next day I called the store just to make sure they were holding one for me and they told me they had no evidence of my order! Their computers had no record, but my receipt and my bank account showed the money was i9n their hands... somewhere... They toled me if I wanted to take one home I could just pay again! WHAT?!
By this time I was so mad I called their 800 number and told them I wanted to cancel my order so I could take my money elsewhere. Again: BIG MISTAKE.
The woman at the 800 number was rude and flip when I said that so I asked when I would get my money back. She quipped "It's back right now." NOT. Five days later my money reappeared in my bank account. They had it for a total of 6 days and ruined my weekend. I will never step foot into an hhgregg again and believe me, you can't believe anything they tell you. They are professional liars.
Jeff
raleigh, North Carolina
U.S.A.
2 Updates & Rebuttals
swisher43
Columbia,South Carolina,
United States of America
HHgregg is at fault
#2Consumer Comment
Mon, June 07, 2010
What the employee claims might be correct however it does NOT account for the lie recieved over the phone. HHgregg employee's are known to lie. They will do anything to get you into the store then harass you until you either buy something else or get extremely frustrated because of their rude attitude and flip out.
As far as the rest of the internet order yes that is the consumers fault as internet orders on any website to include the major chains like walmart and lowes can take 24-72 hours to process and they even state that on the webpage.
HHgregg employee's have no excuse to lie from the beginning though. If they would have been honest or taken the 2 minutes to check the inventory and told her they were out of stock she would not have tried to order one. Claiming that there is a truck coming in the next day... I seriously doubt that was an honest answer as well since I've personally experienced how quickly your employees will lie, be rude and flat out disrespect your customers.
Once again it's amazing that HHgregg is still in business.
Nick
Greenwood,Indiana,
U.S.A.
HHGregg not at fault
#3UPDATE Employee
Thu, March 12, 2009
HHGregg reversed the charges on your bank card, but the bank takes a couple of days to put the money back into your account. Maybe you should be mad at your bank. As for your internet order, those are placed on the internet. It can take up to 72 hours to process the order and then you can pick it up at the store that is why the store did not have record of it, it was not processed yet. As far as the TV in stock. You stated that they were selling it at a ridiculously low price. Do you think that you were the only one interested in the TV? At a really low price of course the TV's are going to go fast. You said that it was not busy. Can you verify that it was not busy at the time of your call or the 30 min. it took to borrow a truck and drive to the store? I think you wanted instant gratification and you were upset that it could not happen starting with the TV purchase, the internet order, and the time it took for the bank to credit the money back to your account.
