Complaint Review: High Line Pointe Apartments - Denver CO

High Line Pointe is a DANGEROUS COMMUNITY - Don't Move Here, Unless You're a Skeez

I want to note that many reviews are paid reviews or reviews the office asked their friends to provide

Lots of major issues with this building, the biggest being ineffectiveness of the property manager, Adeline.  She seems more concerned with happy hour than the basics of managing the property.  

Building security is bad.  Since we've been here, others cars have been broken into, multiple times, chained bikes stolen, among other things.  But, our door was kicked in by a would be burglar (fortunately scared off by our dog barking).  Since the building requires a key fob to get in, you may ask yourself, how did they get to your door?  Well, someone is, on a daily basis, "rigging" the garage door and stairwell doors open, making it easy for non-residents to access the building.  Additionally, there are no cameras in the hallways or stairwells, only the main lobby.  We've asked this to be addressed.  Adeline IGNORED our phone calls & emails.

That's bad, but let's talk about drugs, prostitutes, and DOG URINE.  The guy that lived above us for the first year here, was a convicted felon.



 We spoke with police that confirmed he was also arrested for running DRUGS AND PROSTITUTES out of his apartment.  Highline Pointe Apartments did nothing about it.  On top of that, he let his dog urinate on his balcony, every day, all day.  This lead to our balcony furniture, windows, door and the balcony itself being COVERED in urine (see pics).  We asked him to stop letting his dog on the balcony, twice.  

After that we asked the office, no less than 5 times for help.  We sent pictures and video to prove our case.  We pleaded for A YEAR for something to be done about this.  They refused to address it in a meaningful way.  We have a special needs child and aren't able to leave the apartment together, so we rented this place and paid more the big balcony for this reason- to be outside as a .  

We couldn't use it for a year.  He did eventually move, but only after a year.  We asked, multiple times to have our balcony power-washed to help remove the caked urine.  They wouldn't return our calls or emails.  $3000/mo and we can't use the balcony.  We have yet to receive so much as an apology, let alone compensation for the damaged furniture.

Additionally,  Adeline only selectively enforces rules and has, on numerous occasions, acknowledged that she doesn't enforce things against her friends.  Like what?  Her friends smoke weed, that's cool.  non-friends? Nasty letter.  

Non-smoking building, including balconies, strictly enforced.  Cool, except... to avoid getting threatened with eviction, people smoke in their apt instead, so the hallway reeks of stale cigarettes.  This is a daily occurance.

Also,  trash, junk, etc often stored in parking garage.  $3000/mo.  and the building resembles a trailer park.  gross.  If i wanted to live in a "luxury trailer" (ewwww),  it wouldn't cost $3000/mo.  Some balconies literally have GARBAGE BAGS stacked on them.  Our parking garage looks like a disgusting storage unit.  Adeline doesn't seem to notice or care.

The reason i finally decided to write this review is because of a recent issue.  When I tried to speak, Adeline spoke over me, interrupted me and displayed unprofessional behavior.  

Adeline needs to be fired and replaced with an experienced manager, that understands why people pay more for "luxury" ( Sorry DelWest, it's not a yoga room, decisive action needed on your part).

Additional reviews:

https://www.yelp.com/not_recommended_reviews/high-line-pointe-denver-2

https://www.apartments.com/high-line-pointe-denver-co/tbvwl49/#reviewsSection