- Report: #1326276
Complaint Review: Hilton Garden Inn RTP NC - Durham North Carolina
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Hilton Garden Inn RTP NC
4620 South Miami Blvd Durham, 27703 North Carolina, USA
Phone:
919-941-6066
Web:
http://hiltongardeninn3.hilton.com/en/hotels/north-carolina/hilton-garden-inn-raleigh-durham-researc
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Hilton Garden Inn RTP, NC Hilton Garden Inn RTP, NC Lisa Front Desk Clerk Harassed and verbally threatened by front desk clerk Lisa, unprofessional, reprehensible, disgusting behavior Durham North Carolina
I have stayed at Hilton Garden Inn hotels across the country and this is by far the worse experience. My stay was so bad, I am filing a complaint with the Civil Rights Division of the US Department of Justice. It is against the law to discriminate against an individual in public accommodations and on the basis of race.
I checked in, ordered dinner and was enjoying my stay when the cable/satellite tv went out in the room. I called the front desk and a non-English speaking individual who was later identified as the night auditor (RJ) answered the telephone with the worst attitude problem. This person began yelling at me in a Hindu Indian accent, refused to listen to me and eventually handed the telephone to another employee. All of this over a simple question. When the other worker came onto the line, I asked the same simple question about the cable and was immediately verbally attacked and cursed out by Lisa. Lisa told me to get the f*** out of HER hotel and said that if I am going to cause problem that she will call the police to have me escorted from the premises. Obviously, Lisa has a problem with certain people in society. However, I cannot and will not tolerate verbal abuse or disparaging treatment from anyone especially those who work with the public. It is clear that not everyone is welcome at the HGI hotel on Miami boulevard in RTP.
This employee has a big problem and no business working with the public if she cannot control her temper and treat every paying guest with courtesy and respect. The behavior demonstrated by that employee is the complete antithesis of the mission and values stated by Hilton Worldwide. Lisa is bringing down the curve badly and giving HGI a bad name. Since Lisa refused to send someone to the room to look at the television and offered no other consolation, I pulled the wiring from the back of the television and the cable returned, only to go out again for the remainder of the evening. However, Lisa expected me to sit in the room for four days without television. How is that for customer service?
Warning: Not all people of color are not welcome at this HGI. Due to my race, Lisa assumed that I was a trouble-maker. However, she was the problem and the trouble maker. If she had called the police on me for complaining about a television, I would have sued her and HGI/Hilton Worldwide for false arrest. Lisa's behavior was reprehensible, shameful and completely unacceptable. She is a bully will has met her match. I intend to make this incident a federal case for the next 9 months of this miserable, sick woman's life.
2 Updates & Rebuttals
Hilton Garden Inn RTP, NC Hilton Garden Inn RTP, NC Lisa Front Desk Clerk Harassed and verbally threatened by front desk clerk Lisa, unprofessional, reprehensible, disgusting behavior Durham North Car
#2Author of original report
Thu, October 13, 2016
The use of the word "we" in your response clearly indicates that you are somehow affiliated with the Hilton hotel group, perhaps the CEO or other executive in the corporate office with not enough b***s to deal with me. Or, maybe you are related to the deplorable, unskilled service worker, Lisa. Poor leadership begins at the top and trickles downward in the worse way.
By the way, please tell me and the rest of the world your experience with discrimination other than dishes out in barrels.
Robert
Irvine,California,
USA
The only racist appears to be you
#3Consumer Comment
Sun, September 04, 2016
It is interesting how you bring up that you were just asking a "simple question". Yet you failed to mention what this simple question was or more importantly HOW you asked it. My guess is that you gave this "simple" question quite a bit of "attitude" and that is the real problem here. YOUR attitude.
As there is nothing you have posted that indicates anything about them discriminating against you, unless you want to somehow claim that they disconnected your TV service because of your ethnicity. The ONLY thing we have is your description of the employees..which by a lot of people's standard is actually quite racist.
Oh and as an FYI....any anti-discrimination laws don't extend to TV Service in Hotel Rooms. But a hotel owner has the legal right to remove anyone from their property who they feel are being for lack of a better word...trouble makers.
