- Report: #695498
Complaint Review: HobbyTron - San Fernando California
Reported By:
Laura -
Clarendon Hills, Illinois, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
HobbyTron
525 Park Avenue San Fernando, 9340 California, United States of America
Phone:
8186759001
Web:
http://www.hobbytron.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
HobbyTron Damaged merchandise, no recourse or customer service available! San Fernando, California
We purchased an airsoft gun for our son at Christmas...who has yet to be able to play with the gun. We paid a good price for the TM model (remember, you get what you pay for), but still paid several hundred dollars for the airsoft gun and accessories.
The TM box that the gun came in had 8 pieces removed with a razor blade. The gun had scratches, AND THE SERIAL NUMBER WAS SCRATCHED OFF! We question if the gun was used...or worse.
We also ordered several bags of pellets, and 2 of the bags were broken in the box. We needed clarification on the correct batteries to use with the gun model, but there were NO instructions on how to operate the gun. We attempted to contact Hobbytron multiple times via e-mail and phone. No messages have been returned, and we could never get a live person to speak with us on the phone (as it was clear after waiting for over an hour that there would be no promised Hobbytron rep responding).
There are other reputable (on-line) airsoft gun companies out there, so avoid doing business with this company. Shame on you Hobbytron!
The TM box that the gun came in had 8 pieces removed with a razor blade. The gun had scratches, AND THE SERIAL NUMBER WAS SCRATCHED OFF! We question if the gun was used...or worse.
We also ordered several bags of pellets, and 2 of the bags were broken in the box. We needed clarification on the correct batteries to use with the gun model, but there were NO instructions on how to operate the gun. We attempted to contact Hobbytron multiple times via e-mail and phone. No messages have been returned, and we could never get a live person to speak with us on the phone (as it was clear after waiting for over an hour that there would be no promised Hobbytron rep responding).
There are other reputable (on-line) airsoft gun companies out there, so avoid doing business with this company. Shame on you Hobbytron!
