Complaint Review: HOLLYWOOD NAILS OF BROOKSIDE - Tulsa Oklahoma

On 8/8/20 I went to Hollywood Nails of Brookside to get my nails done like I have done for at least the last 10 years. Tulsa has a mask mandate that includes a medical exemption to wearing masks, and I can't wear masks.  I had been to the salon at least 4 times to get my nails done during this mandate, and all I had to do was whisper to the Boss Lady (that's her title) that I couldn't wear masks and had a medical exemption. 

On 7/30/20, previous to the incident, she decided to do my nails herself, which hasn't ever happened.  She proceeded to ask me multiple questions about my private health information and she told me she needed to tell her other customers why I wasn't wearing a mask.  I tried to explain in simple terms that I couldn't wear one, but she kept grilling me for more private medical information.  After she was done doing that, she finished polishing my nails and sent me to a tech to finish up with some decorative flowers on my nails.  I left, paid my $30.  I had no reason to believe I couldn't return at any time to get my nails done again.

On 8/8/20, I went back again to get my nails done. Once again I whispered to her that I had a medical issue and couldn't wear masks per the medical exemption of the mask mandate.   She then proceeded to discuss my medical issue with her client she was working on, and kept asking me to try different masks.  Then she sent employees who made a scene, got up in my space, weren't distancing, and publicly made a scene until various other clients in the business got irritated, angry and began screaming at me to GET OUT! 

I had been sitting in my seat waiting my turn just like I had done previously for the last 10 years, at least, and that includes that last 4 visits where there was a mask mandate w/medical exemptions where I had no problem receiving nails services. The management grilled me about my private health information, then discussed and shared it with other customers and staff. They then proceeded to harass, intimidate, & humiliate me causing me much anxiety and fear, and nearly caused a riot of the customers who were present.  I was treated w/discrimination and contempt because I had a medical issue, and I'm REALLY upset. I wasn't doing anything to harm anyone there. Everyone had masks on protecting themselves, & I was distancing.  I was following the mandate which granted medical exemptions to wearing masks.  I was NEVER asked to leave, never refused service, either. 

I'm hearing impaired and can't understand the majority of what people say through masks and I often have to rely on reading lips as best I can to go with the sounds I do hear. So, if anyone mumbled anything at all thru those masks in regards to me leaving, I wouldn't be able to understand it unless they came closer to me and spoke slowly and clearly.  They know I'm hearing impaired and wear hearing aids, too. 

I posted a complaint on their business site FB page (https://www.facebook.com/permalink.php?story_fbid=3341777859217349&id=793388384056322), but all I'm getting in response is I should have left when they all got upset, and I'm silly and immature for complaining. They also began a second thread on the subject (https://www.facebook.com/permalink.php?story_fbid=3341777859217349&id=793388384056322).

I don't appreciate them grilling me over my medical information, discussing it publicly to the point that it stirred up a room full of women to create a moblike environment.  I'm so disgusted with how I was treate by this business.  All I want is to be treated like a valued customer even though I have a medical issue and can't wear a mask.  I don't know what else to do. I had no reason to believe me returning to this business would end up in a mob scream session.