- Report: #597991
Complaint Review: HOLLYWOOD VIDEO - Marietta Georgia
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Author Not Confirmed
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HOLLYWOOD VIDEO
Dallas Hwy Marietta, 30064 Georgia, United States of America
Phone:
503-570-1600
Web:
www.hollywoodvideo.com
Categories:
Business Rating:
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HOLLYWOOD VIDEO Hollywood Entertainment Corporation Specialists In Fraud, Intimidation, and Lies Marietta, Georgia
The Hollywood Video store located on Dallas Hwy in Marietta GA 30064 is a Rip Off.
Hollywood Video corporate customer support is incompetent.
Hello? Mr Daniel Ahlers, what is your corporate philosophy regarding treatment of your customers?
We were long time customers and rented three movies. They were returned on time.
Hollywood Video accused us of never returning the movies.
I took several friends and relatives to the store, asked permission to search the shelves, and within 15 mins we located all three movies. They had been returned to the shelves and never scanned back in. Thus, we were falsely accused of not returning the movies.
Hollywood Video is a R I P O F F.
They wanted us to pay for the movies, when it was their FRAUD and incompetence that caused the movies to be lost!
Stupid Hollywood Video employees never offered us an apology, let alone offer us any explanation as to how THEY screwed up.
I see several Hollywood Video stores are closing across the country. Good! I hope they go bankrupt.
Hollywood Video corporate customer support is incompetent.
Hello? Mr Daniel Ahlers, what is your corporate philosophy regarding treatment of your customers?
We were long time customers and rented three movies. They were returned on time.
Hollywood Video accused us of never returning the movies.
I took several friends and relatives to the store, asked permission to search the shelves, and within 15 mins we located all three movies. They had been returned to the shelves and never scanned back in. Thus, we were falsely accused of not returning the movies.
Hollywood Video is a R I P O F F.
They wanted us to pay for the movies, when it was their FRAUD and incompetence that caused the movies to be lost!
Stupid Hollywood Video employees never offered us an apology, let alone offer us any explanation as to how THEY screwed up.
I see several Hollywood Video stores are closing across the country. Good! I hope they go bankrupt.
2 Updates & Rebuttals
Ashley
Marietta,Georgia,
USA
Well Trained In What? Being Rude?
#2Author of original report
Fri, April 30, 2010
Yes, Hollywood Video employees are certainly well trained.
Well trained in being rude to customers. Well trained in ignoring customers. Well trained in talking on the phone while customers are trying to get help. And DEFINITELY well trained in placing movies back on the shelves with never scanning them so customers will be given credit for returning the movies.
Your rebuttal is a standard damage control response, sent out several times a day in response to unhappy customers. Here's a news flash for you. How about a personalized letter of apology sent to your customers who you falsely accuse of not returning movies? Better yet, how about a phone call from a district manager to go along with the letter?
The "human error" you mention is the result of Hollywood employees having their mind on everything but the job they are hired to do.
Why don't you set up your return system so that written return receipts can be issued to customers who request same?
Your employees refuse to issue even a handwritten receipt. Yet you pride yourself on customer service? What a Joke!
Hollywood Video does not have a clue, when it comes to customer service.
Dan Ahlers, Director of Support Ser
Wilsonville,Oregon,
United States of America
Hollywood Video Apologizes
#3UPDATE Employee
Thu, April 29, 2010
Dear Customer,
We are sorry to hear that the movies you returned were not scanned in correctly before being returned to the shelves causing you to receive undeserved contacts advising that they were still outstanding. Our associates are well trained as it relates to checking in returned movies and restocking the shelves, nevertheless, because we cherish the ability to provide you a genuine human interaction and personalized recommendations to help meet your entertainment needs, we are susceptible to the occasional human error.
I will work with the local District Manager in that area to look into the service concerns your raised in your complaint.
Thank you for sharing your feedback. We appreciate your membership and look forward to delivering a better experience in the future.
Sincerely,
Dan A.
Hollywood Video Customer Service
