- Report: #1365276
Complaint Review: Home Advisor - Internet
Reported By:
Dave -
Apollo Beach, Florida, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Home Advisor
Internet, USA
Phone:
(866) 238-1240
Web:
homeadvisor.com
Categories:
Business Rating:
(0)
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Home Advisor Salesman - AlexTraining Scheduler - Raymond How can they get away with this? Tampa Florida Area Internet
Homeadvisor's business practices are against the law and I was shocked to find them in a company this size. Why hasn't some law enforcement agency shut them down?
Homeadvisor allows a company wide culture of lying to clients. I got call from "Alex" last week. Before he started his sales pitch I told him I'm not interested in sharing fake leads with 5 other home inspectors (we've had conversations in the past). Alex then told me about a new program developed for people like me where he would sell my services, deliver the consumer info to me, and only me, and that I would pay a maximum of $26 for each transaction. He went on to say that if anything kept the transaction from being completed, the $26.00 would be refunded. This was followed by an elaborate explaination of how these leads are created and how he personally assigns them to me. It would be a great service if it actually existed.
Once I learned that I had been lied to and that I was receiving the same fake leads (distributed to several other home inspectors) I requested my money back. The person I spoke to about canceling my membership said that she was processing my refund and that I would have it in 3-5 days. I asked her if I would be charged for any of the fake leads and she said that under the circumstances, I would not. Now, 10 days has passed. I have received no refund and another charge of $78.00 has appeared on my business account.
In all, I spoke to 4 representatives of Homeadvisor and I was lied to by all 4. The elaborate and detailed lies I was told indicate that they do this all the time, and the other posts I have read here baack up that assumption.
This is called bait and switch marketing and it is illegal and making the offer over the phone constitutes wire fraud. Taking money from a financial account without permission is called credit card fraud. How do these people get away with it?
1 Updates & Rebuttals
HASupport
Golden,Colorado,
USA
Billing Concerns
#2UPDATE Employee
Wed, April 19, 2017
Hi Dave, We're sorry to hear about your experience, lying to clients is absolutely not something that is tolerated let alone encouraged. We are here to help and would like to further investigate this for you. Please send your contact info to emailus(at)homeadvisor(dot)com and a rep will be in contact.
