- Report: #221741
Complaint Review: Home Click Absolute Home Home Decor - Edison New Jersey
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Author Confirmed
Why?
Home Click Absolute Home Home Decor
47 Brunswick Avenue Edison, 08817 New Jersey, U.S.A.
Phone:
800-643.9990
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Home Click, Absolute Home, Home Decor Pay in Advance for Products Not Yet Manufactured Edison New Jersey
This company told me it had a washer & dryer in stock, and that it would be delivered in 1-2 days. When I called later to find out about delivery, I was told the products would ship directly from a distributor at the end of the month -- about 30 days later. I cancelled the order on the telephone. I confirmed the cancellation with an email.
A few days later, I received an email from the company telling me that it refused to accept my cancellation. I replied that it did not matter because I had cancelled the order according to the terms specified in its on-line policies. The company said it would not stop delivery, and had already charged me.
I called the credit card company. Sure enough, I had been charged in full the day of the order -- 30 days before the company expected to ship it.
Three weeks later, after my credit card company intervened, the company finally issued a refund.
Out of curiosity, I called the company and as told the products were in stock and that they always shipped from the company and never from a distributor or the manufacturer.
Steve
wynnewood, Pennsylvania
U.S.A.
A few days later, I received an email from the company telling me that it refused to accept my cancellation. I replied that it did not matter because I had cancelled the order according to the terms specified in its on-line policies. The company said it would not stop delivery, and had already charged me.
I called the credit card company. Sure enough, I had been charged in full the day of the order -- 30 days before the company expected to ship it.
Three weeks later, after my credit card company intervened, the company finally issued a refund.
Out of curiosity, I called the company and as told the products were in stock and that they always shipped from the company and never from a distributor or the manufacturer.
Steve
wynnewood, Pennsylvania
U.S.A.
