- Report: #672699
Complaint Review: Home Credit Law Center - Santa Monica California
Reported By:
Patty -
Medford, Oregon, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Home Credit Law Center
806 Idaho Avenue Santa Monica, 90403 California, United States of America
Phone:
888 333-6186
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Home Credit Law Center Brian Linnekens Contract canceled 10 days after signing, but firm refuses to refund money Santa Monica, California
I contacted home credit to assist me with renegotiation of my home loan due to a decrease in income.
They indicated that they were an A+ rated company and without any negative reports. However, after I sent the contract, I did more research and found out that there were several negative reports on this company and they have refused to refund money to other clients.
I immediately contacted my counselor, Kelly. She indicated she would make note of the cancellation, but I should also send a fax confirmation to the firm.
They continue to keep my deposit of $1500, indicating they used $2500 of attorney time.
I have told a minimum of 5 staff members, a fax confirming the cancellation, two certified letters to Brian Linnekens - one of the attorneys at this firm, and they still refuse to refund my deposit.
They indicated that they were an A+ rated company and without any negative reports. However, after I sent the contract, I did more research and found out that there were several negative reports on this company and they have refused to refund money to other clients.
I immediately contacted my counselor, Kelly. She indicated she would make note of the cancellation, but I should also send a fax confirmation to the firm.
They continue to keep my deposit of $1500, indicating they used $2500 of attorney time.
I have told a minimum of 5 staff members, a fax confirming the cancellation, two certified letters to Brian Linnekens - one of the attorneys at this firm, and they still refuse to refund my deposit.
3 Updates & Rebuttals
Brian
Santa Monica,California,
United States of America
We have agreed to a full refund for this client
#2REBUTTAL Owner of company
Thu, June 16, 2011
This client hired us to perform certain evaluation and analysis service in connection with his original loan documents. This client also hired a separate loan modification company to perform his loan modification services. Despite the fact that this client did receive a loan modification program, he was not happy with the results. As such we agreed to offer this client a full refund.
John
Aurora,Illinois,
USA
Home Credit Law Center is Fraud
#3Consumer Comment
Fri, June 10, 2011
I signed a contract with Home Loss Law Center in July 2010 and was told the contract was money back gauranteed if they could not get my mortgage modified. I put my faith and trust into this company and 10 months later I was served notice that my house was scheduled for a foreclosure sale.
I contacted my representative Jeff U. and asked what was going on and they couldn't even find my file. Needless to say I hired another company, who in one weeks time was able to stop the sale and cut 600.00 off my mortgage. I sent a registered letter to Home Credit Law Center demanding my 2,800.00 back and I spoke with Brian, who refused to refund the money. His stance was that the negotiators on the modification side were not part of HCLC and they had done their part. I told Brian that I was informed that I was dealing with HCLC only, but he would not cooperate with me at all.
Three weeks after I formally fired them, HCLC created an electronic check using my bank account number and took $299.00 from my account as a modification fee. The address on the check was not mine nor was the telephone number listed mine. Now I had to close my account because this company is a bunch of thieves.
They will not return my telephone calls so I have taken this to the next level and filed complaints through both the Illinois and California Attorney General's Office and the Better Business Burea. It is shameful that a company representing the law is preying on good people in need of help.
This company is not reputable and should be named in a class action law suit for the predatory practices they use.
Brian
Santa Monica,California,
United States of America
We agreed to a refund despite the fact that we completed much of the work
#4REBUTTAL Owner of company
Sat, January 08, 2011
This client hired us on July 7, but did not provide us with a written cancellation until almost two weeks later (received Monday, July 19). During this time we had already completed much of the work that we were hired to perform.
We explained to this client that by the time she cancelled we had already performed at least $2,500 worth of work, but that we would agree to drop our fee to the $1,500 that she has already paid.We further agreed to release this client from her contract and to waive the remaining balance of $1500, which she would otherwise have been contractually obligated to pay.
However, in an effort to hold ourselves to the highest possible customer service standards, we have subsequently agreed to partial refund and we have returned that money to this client. We hope that all involved have found this to be a reasonable compromise. We wish this client the absolute best in her future endeavors.
