Complaint Review: Home Depot - Austin Texas

According to your post it seems you never bothered to contact the rebate center regarding your rejection. They could of fixed the problem for you by phone if you kept copies of your documents. As for the store giving you the money that is fine but maybe next time you should call the rebate center and fix the problem because I will guarantee 99% that if something is wrong with your rebate it was something you forgot to do, or your documents were missing, etc. As for the other 1% the "slip of the finger" may happen but is not frequent. But again you could have called and had it taken care of.

According to your post it seems you never bothered to contact the rebate center regarding your rejection. They could of fixed the problem for you by phone if you kept copies of your documents. As for the store giving you the money that is fine but maybe next time you should call the rebate center and fix the problem because I will guarantee 99% that if something is wrong with your rebate it was something you forgot to do, or your documents were missing, etc. As for the other 1% the "slip of the finger" may happen but is not frequent. But again you could have called and had it taken care of.

According to your post it seems you never bothered to contact the rebate center regarding your rejection. They could of fixed the problem for you by phone if you kept copies of your documents. As for the store giving you the money that is fine but maybe next time you should call the rebate center and fix the problem because I will guarantee 99% that if something is wrong with your rebate it was something you forgot to do, or your documents were missing, etc. As for the other 1% the "slip of the finger" may happen but is not frequent. But again you could have called and had it taken care of.

OK, after getting the run around from the "fulfillment" company, CONTINENTAL PROMOTION GROUP, I was very upset. I was in town today and even though I read about how some of the other stores were less than helpful, I went to the customer service desk at the Austin Home Depot off I-35. They fixed everything, took care of my rebate gift card and were nothing but gracious. The assistant manager (didn't even have to go to the store manager) listened to me politely, asked a few questions, and agreed to take care of it. He looked at the rejection I received, and he said "It doesn't even specify why they turned you down." He mentioned that I was not the first customer with this problem, and he told his customer service folks to take copies of my papers and to start a file. He included my printouts from here, as he agreed that there seemed to be more than just the isolated case based on the info here. I have to say, I just politely asked and then it was all done - they re-rang and gave me the credit on the store card. LOL, of course I spent it immediately, and I was very impressed with their courtesy and kindness. THANK YOU HOME DEPOT. And for Ripoffreport.com, it certainly seemed to make an impression on the folks there at customer service that this wasn't an isolated incident, and I sure hope they let the rest of the company know how CONTINENTAL PROMOTION GROUP ran us around, and that they aren't good for Home Depot's customers.

OK, after getting the run around from the "fulfillment" company, CONTINENTAL PROMOTION GROUP, I was very upset. I was in town today and even though I read about how some of the other stores were less than helpful, I went to the customer service desk at the Austin Home Depot off I-35. They fixed everything, took care of my rebate gift card and were nothing but gracious. The assistant manager (didn't even have to go to the store manager) listened to me politely, asked a few questions, and agreed to take care of it. He looked at the rejection I received, and he said "It doesn't even specify why they turned you down." He mentioned that I was not the first customer with this problem, and he told his customer service folks to take copies of my papers and to start a file. He included my printouts from here, as he agreed that there seemed to be more than just the isolated case based on the info here. I have to say, I just politely asked and then it was all done - they re-rang and gave me the credit on the store card. LOL, of course I spent it immediately, and I was very impressed with their courtesy and kindness. THANK YOU HOME DEPOT. And for Ripoffreport.com, it certainly seemed to make an impression on the folks there at customer service that this wasn't an isolated incident, and I sure hope they let the rest of the company know how CONTINENTAL PROMOTION GROUP ran us around, and that they aren't good for Home Depot's customers.

OK, after getting the run around from the "fulfillment" company, CONTINENTAL PROMOTION GROUP, I was very upset. I was in town today and even though I read about how some of the other stores were less than helpful, I went to the customer service desk at the Austin Home Depot off I-35. They fixed everything, took care of my rebate gift card and were nothing but gracious. The assistant manager (didn't even have to go to the store manager) listened to me politely, asked a few questions, and agreed to take care of it. He looked at the rejection I received, and he said "It doesn't even specify why they turned you down." He mentioned that I was not the first customer with this problem, and he told his customer service folks to take copies of my papers and to start a file. He included my printouts from here, as he agreed that there seemed to be more than just the isolated case based on the info here. I have to say, I just politely asked and then it was all done - they re-rang and gave me the credit on the store card. LOL, of course I spent it immediately, and I was very impressed with their courtesy and kindness. THANK YOU HOME DEPOT. And for Ripoffreport.com, it certainly seemed to make an impression on the folks there at customer service that this wasn't an isolated incident, and I sure hope they let the rest of the company know how CONTINENTAL PROMOTION GROUP ran us around, and that they aren't good for Home Depot's customers.

OK, after getting the run around from the "fulfillment" company, CONTINENTAL PROMOTION GROUP, I was very upset. I was in town today and even though I read about how some of the other stores were less than helpful, I went to the customer service desk at the Austin Home Depot off I-35. They fixed everything, took care of my rebate gift card and were nothing but gracious. The assistant manager (didn't even have to go to the store manager) listened to me politely, asked a few questions, and agreed to take care of it. He looked at the rejection I received, and he said "It doesn't even specify why they turned you down." He mentioned that I was not the first customer with this problem, and he told his customer service folks to take copies of my papers and to start a file. He included my printouts from here, as he agreed that there seemed to be more than just the isolated case based on the info here. I have to say, I just politely asked and then it was all done - they re-rang and gave me the credit on the store card. LOL, of course I spent it immediately, and I was very impressed with their courtesy and kindness. THANK YOU HOME DEPOT. And for Ripoffreport.com, it certainly seemed to make an impression on the folks there at customer service that this wasn't an isolated incident, and I sure hope they let the rest of the company know how CONTINENTAL PROMOTION GROUP ran us around, and that they aren't good for Home Depot's customers.