Complaint Review: Home Depot -

 The good people are being punished because of criminals. That is the real issue here. Obviously your as ignorant as the the new Home Depot third party approval lol. A multi billion dollar company sticking it to the honest consumer. Idiot.

Your main complaint was that Home Depot was not following their policy, after all wasn't it you who said "They actually want my business and stand by their return policies and dont hide behind an anonymous third party to allow or deny refunds based on who knows what"?  But we have shown that is not true, your complaint is actually not that they aren't following their policy.  It is that they are following their policy and because you claim to spend so much money at that store they should be making an exception for you.

Of course if we have "incomplete" information please tell us how they are not following their policy.

Since they have the ability to look up receipts within 90 days if you paid by Debit, Credit, or Check this leaves us with one of two things.  Either a)You are trying to return an item past 90 days, or b) You originally paid Cash or Store Credit. 

Again if we have "incomplete" information please tell us what is incorrect.

Then let's look at your business, where you have bigger issues than not being able to return a simple box of bolts.

I would bet that the other posts have pretty much been right on target.  You have a let's just say "less than perfect" organization system for your business records proven by you being unable by your own words to find the receipt multiple times.  You don't do something as basic as having a Commercial account for your purchases based on the fact that you didn't have them look up the purchase.  Your business is financially unable to carry even a small inventory of a box of bolts based on the fact you tried to return them instead of keep them for your next job.

Of course again if we have "incomplete" information feel free to correct us.

 The majority of opinions offered here have been based on very limited and incomplete information. Yet that hasn't hindered all of the jumping to conclusions based on the little information that is available. Despite that there is no shortage of judgement being passed. CAPS DON'T HELP MAKE YOUR POINT, whatever that may be. Haters gotta hate. Try to keep in mind folks, my post is my opinion, I'm pissed about how I was treated by Home Depot, the facts I presented are accurate and true, and I really don't care about your opinion, its not worth the time to try and straighten your misconceptions out. Despite all that, I wish you Happy Holidays and the best in the new year. Jim

 I was curious about HOW Home Depot screened customers who brought back items without a reciept, so I physically went to my local Home Depot and asked a few questions. I found out that YOU will be BANNED from returning ANY item without a reciept for THREE YEARS! It was explained to me that Home Depot tracks these type of returns. YOU have returned items MORE WITHOUT a reciept then with one. THAT is why YOU were banned from doing a return with no reciept. So its a pattern with YOU and NOT Home Depot! YOU ARE REALLY THE PROBLEM! So instead of admitting that YOU SCREWED UP, you go on the web and blame them for YOUR FAILURE! Thankfully Home Depot has a LEGAL REMEDY! Im sure as a contractor you understand what a LAWSUIT is and have an EXCELLENT lawyer who is ready and willing to take on a GIANT corporation with literally HUNDREDS of lawyers available and on the payroll. The entire web IS NOT facebook and what YOU have done willingly and with malice chosen to post IS actionable.

 What I see is that Home Depot is getting tired of taking back stuff YOU cant find a receipt for and nothing more. Exactly how many times do you expect them to keep doing this for you? At some point YOU have to take responsibility for your purchases. A receipt is NEEDED!!!! Obviously you have returned enough products WITHOUT proof of purchase that Home Depot doesnt wish to do it for you anymore. Instead of playing the victim, which YOU are only a victim of your own laziness, and MAYBE try and see it from THEIR perspective. Who is to say that some of your workers havent gone in a stolen what they need?? Then when YOU return it, there is NO RECORD of them selling that item. ONE GIANT RED FLAG!!!! THEY have to fight ppl who THINK they are smarter then the system. The system is in place to protect them from FRAUD!!!! YOU have done enough returns to qualify AS FRAUD!!!! THAT is on YOU for NOT having a reciept. NOT on Home Depot. YOU CHOSE to return the items with out proof of purchase. YOU get to deal with the loss of that trust. YOU can STILL do returns, you will just need a receipt to do so. And not to put too fine of a point on this but who are YOU to question someones use of the web?? What does it matter if someone comes to this site. Didnt YOU READ?? CONSUMERS are who are answering your complaint, NOT Home Depot!! YOU are spending time here so WHERE is the post rebuttling YOUR use of the web?? Get over yourself. Grow up and understand that YOU DID THIS TO YOURSELF!!!! Home Depot is NOW the victim of a child who uses the web to throw a TANTRUM because THEY wouldnt allow YOU to continue to bypass the security policies in place. NOT A RIPOFF!!! What makes YOU THINK that YOU are so special that THEY are going to give a d**n about YOU whining online?? YOU must have SERIOUS ego issues that keep YOU from seeing REALITY for what it is.

“In the past I had been given store credit if I did not have a receipt.”

Loss of proof of business expenses will create errors on your monthly, quarterly and annual balance sheets. How can you expect to claim business expenses on your tax return without all of your receipts?

You have a far more serious issue than getting a few bucks back on a box of bolts.

Almost right on schedule, we get the usual "you must work for them" post when what is posted doesn't agree with what you want everyone else to believe.  So sorry to burst your bubble but no I do not now or have I ever worked for them or am getting any compensation for what my thoughts are.

So let me summarize for you:

Your complaint was that Home Depot doesn't follow their Return Policy, where you were shown that they are very much following their policy.

Next, you were asked several questions and failed to answer a single one.  Well you did answer one...that you couldn't find the receipt.  Okay, well these "verification" companies will not block you for a single no-receipt return..it takes several in a given amount of time.  From this and your other comments about a store credit we know that this is not the first time you have not been able to find your receipt.   So just how many times have you returned something without a receipt?

Some other questions you failed to answer.

Why didn't you have them look up the receipt?

Why as a "contractor" who is spending 25K+/year are you not using a Commercial Acccount?

Why couldn't you just keep the box of bolts until your next job?

As a "bonus" question, exactly what organization system do you have that causes you not to be able to keep track of what is very basic business expenses...and very handy when it comes time to file your taxes.

 Coast, it would obviously make sense to take the receipt, unfortunately I can not find it. But thanks for that suggestion.

Why not just bring the receipt and the merchandise with you on your next visit to Home Depot?

 Robert, your response raises the question are you being compensated for your lengthy posts. Either that or you have a lot of free time on your hands.

If you want to stick with a store that follows their policy, you should stick with Home Depot because they followed their policy to the letter.

You can see this policy for yourself right from their site.

http://www.homedepot.com/c/Return_Policy

Returns within 90 days of purchase and with a valid sales receipt will be exchanged, refunded in cash, credited to your account or refunded via The Home Depot store credit.

- Notice the part I underlined.  YOU did NOT have a valid receipt.  So let's continue..

• Returns made without a valid sales receipt or an expired receipt may be exchanged or refunded to a Home Depot store credit or a Home Depot Commercial Account for the lowest advertised price
• Receipts for purchases made with credit, debit or check within 90 days may be located in our system
• Purchases made with a Home Depot store credit or gift card may be refunded as a store credit
• Cash and cash equivalent purchases exceeding $1,000 may be refunded as a mail check sent from The Home Depot's corporate office
• Gasoline powered equipment may only be returned within 30 days of purchase. After 30 days, item may be sent out for repair at the customer's expense, unless covered under warranty
• Special Order returns or cancellations are subject to a 15% restocking fee and must be returned to the same store where the purchase was made*
• Receipted credit card transactions may be refunded to the original credit card account
• We require a valid ID for non-receipted returns and returns generated from purchases made with store credits. The Home Depot uses a refund verification system. All returns are subject to system approval

- Again I underlined a couple of key areas.  For one unless you paid cash they can look up the receipt for you.  So the question of course becomes why didn't you do this?  Is it that you paid cash?  Is it that your purchase was over 90 days?  Is it that you really didn't pay for it?  And by this I mean you gave the receipt to the people you were doing work for where they reimbursed you for the full amount, and you decided after the fact to return a few items?

This is all important for one reason.  You are basically saying that you do this as a business, but as a business you should be keeping ALL of your receipts and unless you are a "s****.>

Also, most businesses that spend as much as you claim at one store would be using one of the Home Depot commercial accounts to help manage the cash flow.  So the fact that you don't appear to have one is again very interesting.  That is again unless you are not exactly being truthful about your real situation where everything may not be totally "above board".

One other thing that is very interesting.  You were returning a box of bolts.  Are you really saying that you couldn't store those somewhere and use them on a future job?

Why not just bring the receipt and the merchandise with you on your next visit to Home Depot?