- Report: #730993
Complaint Review: Home Depot - Internet
Reported By:
cmkerr -
Hartford, Kentucky, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Home Depot
Internet, United States of America
Phone:
800-430-3376
Web:
homedepot.com
Categories:
Business Rating:
(0)
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Home Depot homedepot.com had to wait 3 months to get a response regarding a refund, havent seen the refund yet. Internet
I started communicating with Home Depot (online) regarding my refund. I lost the RA # to UPS but UPS stated if Home Depot stated where this package was being returned to they could track the package. This ordeal started on 03/28/2011 with phone calls to customer service, then 4/15/2011 and then again on 5/19/2011. I work out of town so I couldnt repeatedly call them. They stated on 5/19/2011 that a refund was issued to me on 5/18/2011 after I threatened to report them to the BBB and to post this experience on one of the Home Depot Blogs. Now mind you I havent seen the refund, supposedly I will get it in 5 to 7 days. I honestly can tell you I will NEVER deal with Home Depot online department again.
2 Updates & Rebuttals
mr rik
miami,Florida,
USA
Let us know
#2Consumer Comment
Thu, May 26, 2011
what stefany does for you.
Homedepot_stephanie
Atlanta,Georgia,
USA
The Home Depot Customer Care
#3UPDATE Employee
Wed, May 25, 2011
Hi! I'm Stephanie with Home Depot Customer Care. I'm sorry that you haven't received your refund. I'd like to assist. Will you email your order information?
Thanks,
Stephanie ([email protected])
