- Report: #265444
Complaint Review: Home Depot - Marion Illinois
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Home Depot
3200 Banterra Drive Marion, 62959 Illinois, U.S.A.
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Home Depot Crummy Sub-par products last about as long as the warranty. Marion Illinois
While building my house I only had a few choices for fixtures, building materials, etc. Many of the materials used in the construction came from Home Depot and today I am unhappy to report that every single item purchased at Home Depot has failed after only a couple years. Many of the items purchased lasted only until the warranty expired. Their products are sub-par to say the least. The following is a list of items that have failed.
Bathroom Sink Fixture.
The fresh water valve cracked after bing install for less than 6 months and slowly flooded the adjacent room and the water did several thousand dollars worth of damage.
(2) Toilet fixtures turned out to be junk after about 9 months of use. One ball-c**k started to malfunction shortly after installation (about 3 weeks) and had to be replaced. The moron at the store told me I had to bring the whole fixture in to get a replacement. Then the bolts holding the stool stripped because they were cheap plastic. The seat became wobbly and eventually broke off. Now the upstairs ball-c**k has failed (JUNK) and must be replaced.
The faucet to my wash up sink busted and caused a fountain in my workshop. No one was even near it, it just busted and scared the hell out of my wife (watching tv at the time).
I purchased 3 ceiling fans at home depot and one of them has melted down completely (motor melt down) and the remote quit on one of the other ones.
(3) Torche lamps none of which are left unbroken. The ceramic bulb bases cracked after about 2 bulb changes and then the threads holding the lamp pole together stripped. When they went limp I trashed them.
All their products seem to be time bombs waiting to fail after the warranty expires.
Isaac
West Frankfort, Illinois
U.S.A.
Bathroom Sink Fixture.
The fresh water valve cracked after bing install for less than 6 months and slowly flooded the adjacent room and the water did several thousand dollars worth of damage.
(2) Toilet fixtures turned out to be junk after about 9 months of use. One ball-c**k started to malfunction shortly after installation (about 3 weeks) and had to be replaced. The moron at the store told me I had to bring the whole fixture in to get a replacement. Then the bolts holding the stool stripped because they were cheap plastic. The seat became wobbly and eventually broke off. Now the upstairs ball-c**k has failed (JUNK) and must be replaced.
The faucet to my wash up sink busted and caused a fountain in my workshop. No one was even near it, it just busted and scared the hell out of my wife (watching tv at the time).
I purchased 3 ceiling fans at home depot and one of them has melted down completely (motor melt down) and the remote quit on one of the other ones.
(3) Torche lamps none of which are left unbroken. The ceramic bulb bases cracked after about 2 bulb changes and then the threads holding the lamp pole together stripped. When they went limp I trashed them.
All their products seem to be time bombs waiting to fail after the warranty expires.
Isaac
West Frankfort, Illinois
U.S.A.
3 Updates & Rebuttals
Yourmom
Glendale,Arizona,
U.S.A.
File your complaint against the MANUFACTURER
#2UPDATE EX-employee responds
Fri, October 24, 2008
Let me get this straight. You bought ALL of the products needed to build your house from The Home Depot (America's Home Improvement Warehouse, not a general contractor). You feel that THD is to blame because the manufacturer's take the money you spend on their products and put it into research which tells them EXACTLY how long the product will last. The MANUFACTURER warrants the product, NOT THE HOME DEPOT. It is in the manufacturer's interest to only warranty the product for as long as they know it will function properly; if they know something will fail after 13 months, they will only warranty it for 12. The warranty is meant to protect you against defective product, products which do not last as long as they are designed to. If you buy a faucet with a 1 year warranty, consider yourself lucky if it lasts longer than that. Buy a faucet with a 10 year warranty and it will last ten years, get it? Your complaint should be filed with and directed at the manufacturer's of the products you purchased, not THD. Do you really expect the "wal-mart" of home improvement stores to sell products meant to last forever, that won't keep you walking through their orange doors.
Isaac
West Frankfort,Illinois,
U.S.A.
Home Depot Crummy Sub-par products (Straw the broke the camels back)
#3Author of original report
Wed, September 17, 2008
Okay, so forgive me if this is starting to look like a personal blog, but I said all these products last as long as the warranty in a previous report.. I was wrong on one count so far. I mentioned a valve that got a small crack in it and slowly leaked into the adjacent room. The exact same thing just happened to the valve under my kitchen sink and has completely destroyed my 20 X 40 Armstrong Wood floor, which Ironically I didn't buy at Home Depot. The leaky valve did however come from Home Depot and sprung a tiny leak because the body cracked just like the other one mentioned in my previous report. I don't care if it was value priced, NOBODY should sell home construction parts of this poor quality...
Cory
San Antonio,Texas,
U.S.A.
Explain It To Us
#4Consumer Comment
Mon, August 06, 2007
"When I was building my house I only had a few choices for fixtures...". I'm not sure what that means. Did you have to buy them or did the person building the house buy them at HD. The reason I'm asking is cause I built my house 13 years ago. Last week the toilet seat cracked. I went to HD and looked at toilet seats. The price varied from $3 to $50. I bought a $20 seat. It depends on what you pay. I've seen ceiling fans from $29 to $500. You have hampton bay, $29 chinese crap, to hunter, $500. If your builder put in the cheap stuff, that's on him. If you picked out the cheapest there was, that's on you. If you were building the house you could have gone to any of the wholesaler and bought the stuff wholesale for a lot cheaper then HD OR bought the higher grade. Bought a piece of copper piping from a wholesaler for $2.50 that Hd wanted $7.50 for. The little piece that had gone bad that was galvanized iron, HD wanted $2 or $3, the wholesaler had brass, much better, wouldn't have gone bad, for the same price. The sad state of affairs in the US today is, the AVERAGE American doesn't want to pay for quality, he wants to pay for the cheapest he can find.
