Canttellmyname
Waukesha,#2UPDATE EX-employee responds
Wed, December 24, 2008
Anybody could say that the blower was thiers after you walked out of the store without proof of ownership (that means walking out and leaving the paperwork onthe counter).Maybe I have it! When you buy your next one(from whomever)make sure you keep all the paperwork and don't leave on the counter and walk away(I would have sell one if I find one with no documentation of ownership). Steve is right and you are wrong. As for the missing word before you--I'll say it , Bless you too!
Know4sure
San Antonio,#3Author of original report
Sat, December 06, 2008
I left the non-working unit on the counter because I had already been waiting at the store for over 45 minutes and was afraid I might not be able to control myself had I waited any longer. Sorry if this "doesn't add up" for you, but it's not really a concern of mine. As for my grammar, I most sincerely apologize. and, in the spirit of the holiday season, I have 2 words for you. The second is "you". Care to guess what the first one is?
Orange05
Long Island,#4UPDATE Employee
Sun, November 30, 2008
Firstly, you should read the return policy RE: gas powered equipment or ask. For gas powered equipment, a receipt within 30 days is required and you MUST remove the gas before you enter the store as it is a fire hazard. W/o a receipt or after 30 days WITH one it goes out for repair only. This policy has been in effect for 2 years and is posted in all stores. They wouldn't even talk to you until the gas was out & then they would send someone out after you to make sure you didn't dump it in the parking lot. Secondly, there is no service counter for repairs. That's complete nonsense. There is a Special Services desk, which is where you return anything on a Customer Agreement, pick up a special order & this would also be where you left something to go out for repair. There are no repairmen on premises. It's a retail store not a mechanic shop. You would not believe the kind of garbage people bring in and try to pass off as new. "I bought it like that" If anyone thinks that we believe that nonsense they really are stupid. The economy is in the toilet & the reason you don't see half as many people on the sales floor is because payroll hours are generated by sales. If people aren't spending money because the stock market just went into the toilet & they lost their job & their house...well I have news for you, stores don't make any money & they don't have any payroll hours to pay staff. It's not fun working an 8 hour shift by yourself because they had to cut hours down to the bare minimum. Then you have 30 idiots who think the world revolves around them getting mad at you because you can only help one customer at a time. Gimme a break. Spend the money on an Echo instead of cheaping out on the Homelite & you won't have problems like this.
Steve
Bradenton,#5Consumer Comment
Wed, November 12, 2008
First of all, I have been in hundreds of Home Depot locations and have NEVER seen a "service lane" to get repair service on anything. Second, the OP admittedly just left the item and the paperwork on the counter and left! How stupid can you get? Why would you just not wait and at least get a signed reciept for your item? You come off as a know it all, but don't have basic common sense! And, your grammar is horrible. No rip off here. You just failed to act in a manner that would have protected your interests.