- Report: #1219268
Complaint Review: Home Legal Solutions (former Home Source Legal) - Internet
Reported By:
Mary Ann C. Minnis -
McKean, Pennsylvania, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Home Legal Solutions (former Home Source Legal)
Internet, USA
Phone:
1-657-235-8403
Web:
homelegalsolutions.com
Categories:
Business Rating:
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Home Legal Solutions (former Home Source Legal) Dennis Serna (presently called Home Legal Solutions) but,now is only the business office of Dennis Serna and gives a fax number, when you call. Do Not Use Home Legal Solutions/Dennis Serna for a Home Loan Modification, no follow through, comapny changed over, no longer the staff they had at the beginning of our modification. Never sent our modification to us(a cease and desist was signed and the Loan company did not send us the Remodification and only sent to Dennis Serna--however the modification was returned because no one signed for the envelope) and now the Loan Company wants to put us in foreclosure. Lost $1,495.00. Irvive CA
Home Source Legal, Inc. 3200 El Camino Real Suite 120 Irvine, CA 92602-1379 or Orvome, CA 92602-1379.
Then shortly after we started our modification Dennis Serna called said the name is changing. Nothing is going to change just the name and will have all the same employees. New name Home Legal Solutions.
However, if you call Dennis Serna's phone number 1-657-235-8403, he answers the phone "this is the Business office of Dennis Serna and if you want to fax, the fax number is 1-866-217-1084." He says nothing about Home Legal Solutions.
When we first looked for help a women called us, Sandra Cardozza. Then she referred us to Eric Springer and also Dennis Serna and another Lawyer, Darrell Odom. She set-up an apointment for my husband and myself. We then set up a day and time. We were told attorney's worked in the office and they are all professionals and helped hundreds of people. We spent about 2-1/2 hours with Eric Springer answering questions and going over their information.They told us it would be $1,495.00 and they wanted a check. They said the check would go in escrow till the modification would start then it would get cashed. We were suppose talk to a James Thomas, Senior Underwriter, but spoke with Eric Springer.
Shortly after they received the check we received a few phone calls from Dennis Serna requesting further information and updates on our part. Dennis stted we should hear something by Thanksgiving. We did not hear from Dennis till Dec. 19th 2014 and stated, The Loan Co. will be sending/faxing over the remodification and he would send over to us. We never received it. I called after the first of the year and Dennis acted surprised why we didn't recieve the modification. He actually told us what the remodification payment would be but, again I told him we have not received anything. He said he would look into it. We never received a phone call.
A couple weeks later I called again. He said he was going to get the Loan Co. on the phone and call me to find out what had happened. He never called me back. I called three times and he never called back.
A few weeks ago he sent me an e-mail with the form for our taxes. I already got it myself from the Loan Co.'s website. I asked him again to send over the loan modification. I heard nothing.
This past week, I received a letter from a Lawyer Group stating the Loan Co. is going to put our home in foreclosure. When we first started this loan modification, we signed a cease and desist. So the Loan Co. couldn't talk with us only Dennis Serna. They also sent everything to him, even the loan modification--we never received it from the Loan Co. because of the cease and desist letter. When we didn't make our 3 trial payments they sent a warning to Dennis Serna and not us. However, no one was no at this address any longer to sign the package and was sent back to the Loan Co.
Now, we will have to do another remodification. And I'm hoping this will not cause an increase again on the payments. This really is a sad situation. Please do not do dealings with Dennis Serna (Home Legal Solutions).
4 Updates & Rebuttals
Home Legal Solutions
Irvine,California,
USA
Final Response
#2REBUTTAL Owner of company
Thu, October 29, 2015
We are obligated to clear up a couple key misconceptions in this continued complaint. First, our firm did change names in 2014. Multiple clients were mistaking our previous company name, Home Source Legal, with "Home Legal Source", a Florida-based firm with volumes of complaints that has since closed down. Because this led to unwarranted confusion and because we have no affiliation, we changed our firm name to Home Legal Solutions. The complaint’s implication that we changed the name to deceive anyone is grossly inaccurate. Our previous company name has no negative marks of any kind.
Second, it is egregious that websites like this would facilitate unsubstantiated claims and allow baseless complaints to be posted without reaching out to our firm to verify any facts. These sites are governed by no laws, require no license, and are held to no standards. Therefore, they have no accountability and permit an open platform for anybody to write anything. This leads to incomplete and inaccurate assessments, often absent of fact.
To conclude, the client issuing this complaint did receive help from our services but failed to follow through with important deadlines to save their home. Moreover, our firm has aided hundreds of homeowners in reaching positive resolutions with lenders to keep their house. Testimonials of our satisfied clients are available on our website. Forums that willingly aid in the slander and libel of businesses do a disservice to our country and make it harder for homeowners looking for real help to connect with ethical companies. It’s important to be careful who you deal with and to validate a company through proper due diligence.
We hope that this rebuttal serves as a conclusion to this matter and will be our final response.
Home Legal Solutions
Irvine,California,
USA
Final Response
#3REBUTTAL Owner of company
Thu, October 29, 2015
We are obligated to clear up a couple key misconceptions in this continued complaint. First, our firm did change names in 2014. Multiple clients were mistaking our previous company name, Home Source Legal, with "Home Legal Source", a Florida-based firm with volumes of complaints that has since closed down. Because this led to unwarranted confusion and because we have no affiliation, we changed our firm name to Home Legal Solutions. The complaint’s implication that we changed the name to deceive anyone is grossly inaccurate. Our previous company name has no negative marks of any kind.
Second, it is egregious that websites like this would facilitate unsubstantiated claims and allow baseless complaints to be posted without reaching out to our firm to verify any facts. These sites are governed by no laws, require no license, and are held to no standards. Therefore, they have no accountability and permit an open platform for anybody to write anything. This leads to incomplete and inaccurate assessments, often absent of fact.
To conclude, the client issuing this complaint did receive help from our services but failed to follow through with important deadlines to save their home. Moreover, our firm has aided hundreds of homeowners in reaching positive resolutions with lenders to keep their house. Testimonials of our satisfied clients are available on our website. Forums that willingly aid in the slander and libel of businesses do a disservice to our country and make it harder for homeowners looking for real help to connect with ethical companies. It’s important to be careful who you deal with and to validate a company through due diligence.
We hope that this rebuttal serves as a conclusion to this matter and will be our final response.
Home Source Legal, Dennis Serna
#4Author of original report
Tue, April 14, 2015
Rebuttal to Dennis Serna: Dennis Serna and his employye's at the time had us sign a Cease and Desist form. This prevented the Loan Company from contacting us for any reason. Everything went though Dennis Serna. I called our Loan company 2 weeks ago from this date and this is exactly what they told me. I had to send a another paper/form releasing the Cease and Desist. That's why they sent our tax form to him and not to us. He then e-mailed it to us. But I was able to get it off the website myself. So why couldn't he send our Re-Modification?
Sue from the loan company also reported our final remodification was sent to Dennis Serna and it was completed the end of November 2015. Dennis Serna told me he received it December 19th 2014 and was going to send it to us and he never did send it. Even after I called him on several occassions. He even told me the amount of the loan. The loan company sent us nothing in the mail of our remodification because of the Cease and Desist form. We had no opportunity to make payments on the house. Dennis made no attempt to call the loan company to make sure we received the remodification.
Again, I spoke with Sue from the Loan Company and she reported to me that a letter was sent that we failed to make the payments on the house. The letter went to Dennis Serna and the letter was returned from the original address of Home Source Legal because no one is in this office or in the home any longer.
Our loan company has all the facts. Sue said that everything was sent to Dennis Serna because they could not contact us due to the Cease and Desist Letter. Dennis Serna failed on his end to send us our Loan Re-Modification. From the beginning Dennis Serna instructed us not to call the Loan Company that Dennis and his attorney's would work on this matter and would take care of everything. David Kelly was another person I had spoke to in the beginning of our loan modification and he said he was an Attorney. Try calling Home Source Legal now, you won't get a David Kelly (Attorney?), a Eric Springer, a James Thomas, Senior Underwriter because they don't work there any longer.
Dennis Serna can rebuttal all he wants but the loan company has all the information and where the Re-modification Loan was sent and it wasn't sent to us. My husband built our home and we have had a few bad years financially, we are not in any way going to jeopdize losing it.
Mary Ann C. Minnis
Home Legal Solutions
Irvine,California,
USA
Response to Inaccurate Allegation
#5REBUTTAL Owner of company
Tue, April 14, 2015
We wanted to respond to the inaccurate allegations levied by Ms. Minnis in this report.
Ms. Minnis contracted our firm in July 2014. As outlined in this complaint, Ms. Minnis had spoken with more than 5 representatives as we completed many hours of consultation service. After much time spent, Ms. Minnis elected to retain our firm to help reach an amicable resolution with her lender because she had fallen behind on the payments. After 4 months of processing and negotiating a workout plan, we were able to successfully reach a modification approval with her lender in November 2014. She saved nearly $200.00 per month from her previous payment and the loan would have been brought current from the delinquency amount that she was behind, if she made her payments on time and followed through with deadlines set by her lender after we completed our service.After a trial modification was reached in November 2014, our services concluded. Ms. Minnis was notified of all terms and was responsible for making timely payments to ensure the modification became permanent. A conference call was completed with Ms. Minnis and her lender, that withdrew our authorization and outlined her responsibilities moving forward. Unfortunately she did not make timely payments or ensure that the appropriate documents got returned to her bank and the modification was lost.To suggest that we failed to uphold our responsibility is incorrect. Our firm successfully achieved a resolution for this client. We cannot force clients to make timely payments or to be diligent with deadlines and documents required by their bank. This report was made in error by Ms. Minnis and we felt the need to defend our actions. Thank you.Home Legal Solutions
