- Report: #341970
Complaint Review: HomeQ Servicing - Sacramento California
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Author Confirmed
Why?
HomeQ Servicing
P.o. Box 13716 Sacramento, 95853 California, U.S.A.
Phone:
877-867-7378
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
HomeQ Servicing Appraisal inflated 60,000!! Sacramento California
When we moved into our home I had no clue that we would be able to put so much debt on the house. Low and behold it happened! Our mortgage broker said he had the right guy and the right company for our loan. We even went with an interest only loan to keep the payments where we could afford them. The loan should have never been made with that much debt put on the house.
It is a 2400 sq.ft. home with over 300,000 in mortgages on it. Instead of one loan, we were told it would look better if we had a 1st and a 2nd mortgage. Now we are choosing whether to pay tuition or mortgage. The phone calls come in numbers of 6-10 per day. I no longer have to set my kids alarms because the phone will ring at 8:07 every morning and does not stop until 9:00 at night. We even have our kids trained that if there is any hesitation when you answer the phone to simply hang-up.
Where do we turn to get help?
Donny
Lookout Mtn, Georgia
U.S.A.
It is a 2400 sq.ft. home with over 300,000 in mortgages on it. Instead of one loan, we were told it would look better if we had a 1st and a 2nd mortgage. Now we are choosing whether to pay tuition or mortgage. The phone calls come in numbers of 6-10 per day. I no longer have to set my kids alarms because the phone will ring at 8:07 every morning and does not stop until 9:00 at night. We even have our kids trained that if there is any hesitation when you answer the phone to simply hang-up.
Where do we turn to get help?
Donny
Lookout Mtn, Georgia
U.S.A.
3 Updates & Rebuttals
Current Employee
Raleigh,North Carolina,
U.S.A.
How to stop HomEq from calling you
#2UPDATE Employee
Sat, February 07, 2009
For one... get setup on the Automatic Payment plan to have the payment drafted from your bank account. Or just call and demand a supervisor... the agent will try to resolve the situation because we are trained to do that. If you're hung up on... call back. Don't bark on the phone to the agent because then you don't get anywhere. In a calm and respectful voice keep asking for a supervisor, eventually you'll either be transferred to a supervisor or put in the supervisor call back. Ask the supervisor how to cease and desist. If you request we are required to do it. It'll take a few days but i'll happen. Thing is if anything was to happen on your account such as a bad check, and ARM change, etc. we wouldn't be able to tell you. Unless you periodically call in and check.
Cristina
Bristow,Virginia,
U.S.A.
Where is the Rip Off????
#3Consumer Comment
Tue, June 24, 2008
Could you please tell us where the rip-off is??? You signed the mortgage papers., knowing that it was an interest-only loan AND the monthly payments. I'm guessing that you thought that you could afford it then. What has changed? You don't explain why you say that your house was over-assessed. How much down payment did you have? The reason why they probably required you to get a 1st and 2nd mortgage is because you didn't have 20% down payment. If you get a 1st and 2nd mortgage instead, this elleviates the need for PMI (Private Mortgage Insurance). Are they calling because you are behind in your mortgage? If so, I certainly don't think that training your kids to hang up on them is the best solution!!
Whut?
Sacramento,California,
U.S.A.
OMG
#4Consumer Comment
Tue, June 24, 2008
You have to be kidding? You need to look at your appraiser and broker for your inflated appraisal....any fool that can read that HomEq does not make home loans they only service them after a rip off mortgage lender makes the loan! Start at the beginning for fault!
