- Report: #310139
Complaint Review: Homespun Home Fashions L.L.C. (cratefurniture.com) - Petersburg Virginia
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Author Confirmed
Why?
Homespun Home Fashions L.L.C. (cratefurniture.com)
37 Bollingbrook Street Petersburg, 23803 Virginia, U.S.A.
Phone:
800-6275161
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Homespun Home Fashions, L.L.C. (cratefurniture.com) Cashed my check and sent me nothing! Won't respond to telephone calls. Petersburg Virginia
On 1/16/2008 I ordered replacement couch and chair cushions and covers for my Cargo furniture. I ordered over the telephone after leaving at least two messages on the order line. A woman called me back and took my order. Said I would receive a 5% discount, since I had already ordered swatches. Said they would waive shipping, if I paid cash. So I sent them a check for $1090.60, which they cashed and I have yet to see my cushions and covers.
Good luck trying to get a hold of them. They do not respond to my messages on either their order line or their check order status line. I have left several messages in the last week or so.
I have read other similar reports and I fear I will never see my money again.
Have filed with the Better Business Bureau and the Attorney General for the State of Virginia. Hopefully these guys will be called on the carpet and forced to return my money.
Do NOT do business with these folks! They take your money and run!
Anonymous
San Marcos, Texas
U.S.A.
Good luck trying to get a hold of them. They do not respond to my messages on either their order line or their check order status line. I have left several messages in the last week or so.
I have read other similar reports and I fear I will never see my money again.
Have filed with the Better Business Bureau and the Attorney General for the State of Virginia. Hopefully these guys will be called on the carpet and forced to return my money.
Do NOT do business with these folks! They take your money and run!
Anonymous
San Marcos, Texas
U.S.A.
2 Updates & Rebuttals
Anonymous
San Marcos,Texas,
U.S.A.
Homespun Home Fashions, L.L.C. (cratefurniture.com) lousy customer service
#2Author of original report
Wed, May 21, 2008
I finally received my cushions and covers last week (mid-May). They were ordered in January. They are satisfactory. Several delayed shipment form letters were sent to me over the past few months, each of which I returned with BIG letters stating CANCEL and to refund my money. Did they do that?! No. Did they bother to respond? No! Not so much as a phone call was received by me. No apology. No explanation. Obviously, these folks care nothing about their customers or customer service. I cannot think of one single reason not to answer the phone or return calls or communicate with your customers, when you're running a business. I would never, ever do business with these people again!
Cfcs25
Petersburg,Virginia,
U.S.A.
Order Shipped
#3REBUTTAL Owner of company
Mon, May 19, 2008
We have been providing quality service for over 25 years, the largest fabric mill in the USA shut its doors leaving us to deal with a number of customers that could not get their products. All related customers will or have received product or been refunded depending on their particular situation. This customer received their purchased product.
