- Report: #141400
Complaint Review: Horace Mann Insurance - Springfield Illinois
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Horace Mann Insurance
1 Horace Mann Plaza Springfield, 62715 Illinois, U.S.A.
Phone:
217-789-2500
Web:
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Horace Mann Insurance Failure to comply with a request from the Oregon Board of Insurance ripoff Springfield Illinois
Last August I was involved in an accident with an insured of Horace Mann Insurance. The accident was deemed to be 100% the fault of their insured.
Horace Mann failed to send an adjuster to the auto repair shop for several weeks. I then decided to go through my insurance company because I needed my car.
A part was ordered and received defective. It was promptly returned and another part ordered. The second part was installed promptly.
It took a month to get my car fixed, through no fault of mine. I took the car in and notified both insurance companies within hours of the accident. I supplied both companies with the names of four witnesses and the investigating officer.
During this time, I rented a car. The rental agency gave me a price break because it was an insurance claim. I paid for the rental with my VISA. The total was over $1,500. When it came time to reimburse me, Horace Mann adjuster decided $475 was sufficient reimbursement.
I took my case to the Oregon Board of Insurance Ombundsman. She investigated and determined that I was owed the entire amount. Horace Mann agreed to pay the balance.
After not receiving anything for several weeks, I called the Oregon Board of Insurance. The Ombundman contacted Horace Mann Insurance, Renee @ 1-888-257-4179, and she told me Horace Mann had changed their mind. The Oregon Board of Insurance has no authority to enforce their determination.
Leslee
Salem, Oregon
U.S.A.
Horace Mann failed to send an adjuster to the auto repair shop for several weeks. I then decided to go through my insurance company because I needed my car.
A part was ordered and received defective. It was promptly returned and another part ordered. The second part was installed promptly.
It took a month to get my car fixed, through no fault of mine. I took the car in and notified both insurance companies within hours of the accident. I supplied both companies with the names of four witnesses and the investigating officer.
During this time, I rented a car. The rental agency gave me a price break because it was an insurance claim. I paid for the rental with my VISA. The total was over $1,500. When it came time to reimburse me, Horace Mann adjuster decided $475 was sufficient reimbursement.
I took my case to the Oregon Board of Insurance Ombundsman. She investigated and determined that I was owed the entire amount. Horace Mann agreed to pay the balance.
After not receiving anything for several weeks, I called the Oregon Board of Insurance. The Ombundman contacted Horace Mann Insurance, Renee @ 1-888-257-4179, and she told me Horace Mann had changed their mind. The Oregon Board of Insurance has no authority to enforce their determination.
Leslee
Salem, Oregon
U.S.A.
