- Report: #1177422
Complaint Review: Horizon Services - New Jersey
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Author Not Confirmed
Why?
Horizon Services
New Jersey, USA
Web:
Www.horizonsservices.com
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Horizon Services Horizon plumbing, heating, air conditioning. Gross overcharging for repairs Burlington New jersey
I recently moved into an over 55 community and needed a plumber to hook up a water line to my refrigerator. I had seen numerous commercials on TV for Horizon services. I had also noticed their trucks in our neighborhood servicing our neighbors so I chose them.
The technician arrived promptly and was courteous. He spent some time filling out paperwork. He said prices were fixed and he used a code book to arrive at our final bill. To install a water line and a valve was to be $902. But if I bought there service plan for $99. I could save 15%. I remarked that this seemed high. He installed the line in about 20 minutes. Again I noted that the prices seemed high for such a job. He proceeded to auger our toilet for $99. I then asked if he found Horizon Services to have competitive prices. He said they were a little hire but had many warranties.
The next day I called them to review my bill since I still believed something was amiss. I was told a manager would call mI within 24 hours. Meanwhile I called plumbers in the area and researched costs for this installation. No one quoted us more than $200. At that point I overnighted a document they had given me which would break the service contract. The next day the manager contacted me after receivingthis notice. He said he never got a message to call. He listened to my concerns and offered me a discount that would make it approximately $500. I said I'd get back. The price Horizon charged was over 400% higher than average. Even the discounted charge was over 250% higher. When I returned his call, the manager was away from his desk and I left a message that this offer was still way out of the ball park.don't have contacted my credit card company to see if this can be resolved.
The only other phone call we had was from the customer service manager. My husband posted tchain charges with the Better Business Bureau.
I am concerned for my neighbors who are older and might not think to get competive estimates. The TV advertising is indeed inviting and as stated they are friendly and come dressed in a uniform and wear booties but nothing warrants these prices. Buyer beware. I hope this report saves at least one person fromshaving to go through this.
Mary
Mt Laurel, NJ
