- Report: #1436476
Complaint Review: hornburg santa monica - Santa Monica California
Reported By:
shahram -
los angeles, California, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
hornburg santa monica
3020 santa monica blvd Santa Monica, 90403 California, United States
Phone:
4242914879
Web:
N/A
Categories:
Business Rating:
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hornburg santa monica land rover of santa monica dishonest dealership Santa Monica California
Warning I am writing this to warn people about Land Rover dealership in Santa Monica (Hornburg). I love Range Rover they have the best SUVs and I have gone through a few Lange Rovers. My experience with this particular dealership has been disappointing . I went there to see if I can turn in my old Lang Rover that I had leased 3 years ago and a get a new one. The sales person who was very nice at the time checked my lease and said that he can transfer the lease and get me in a new car. I told him that I have one month on my old lease . He assured me that wouldn’t be any problem. He mentioned that the only extra charges might be due to none wear and tear damages and he would not be able to promise anything in that regard. Last week I got a bill from the bank financing my old lease for 3000.00 .
Half of that were for damages to the car which bank reduced to about 700.00. And about 1500 dollars for the last month lease. The bank representative was very surprised that the dealership didn’t take care of that and suggested that call the m and forsake they would take care of the issue so I called the Hornburg after I was on hold for half an hour I was transferred to VIVIAN the sales manager. She was extremely unprofessional and she said that UV (our s ales person )was very through and she can not do any thing for us. I explained to her that I would of waited one month until my lease was completed and purchase a new one. It would defy the common sense for me to pay for 2 leases. I Inquired to talk to UV (our sales person) she said that he doesn’t work there any more!!!!!! Asked to speak with the general manager and she became hostile and rude and hung up the phone. There are many Land Rover dealer ships in Los Angeles area that are professional and honest that you can by your cars from . Avoid these people they are dishonest and unprofessional .
