Complaint Review: Hosting.india.to - jaipur Internet

Hi,

Myself Vibhu Rathore, writing on behalf of "Hosting.India.to". We have around 10,000+ clients and are in this hosting business from last 8 years. First time we got such a nice client, who is with us since 2008 and have taken lot of domains with FREE hosting. But he loves to complain.

ISSUE :

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Client's domain mshcad.com expired on 18-oct-2010 and grace period on 27-nov-2010. We use WHMCS 3rd party billing software, WHMCS software informed him on 18/09/2010 03:07 "Upcoming Domain Renewal Notice".

Client has checked the option "Do Not Renew", so Domain Renewal invoice was not generated by Billing Software.

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18/09/2010 03:07 "Upcoming Domain Renewal Notice"

Dear mahesh manik (Flourish Web Solutions),

The domain name listed below will expiring.

mshcad.com - Expiry date : 18/10/2010

To ensure the domain does not expire, you should renew it now. You can do this from the domains management section of our client area here: http://hosting.India.to/clients

Should you allow the domain to expire, you will be able to renew it in the time period of, Kindly check for more details : http://hosting.india.to/clients/knowledgebase/174/Domain-Name-Expiry-or-Grace-Period.html.

During this time, the domain will not be accessible so any web site or email services associated with it will stop working.

To renew domain, go to Hosting.India.to client area login:

http://hosting.india.to/clients/clientarea.php

- Click "My Domains"

- "mshcad.com" and click "View Details" button

- RENEW

Regards,

Vibhu Rathore

hosting.India.to

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- but client logged on 29/11/2010 10:07 from IP 183.83.123.122 and created the renewal invoice himself.

As you can see the image upload by client himself on(((Redacted))) And made the payment on 29-Nov.

We told him that we have his money and he can use it for future renewal or purchase.

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Support ticket #661614 - domain renewal mshcad.com

Check the ticket : http://hosting.india.to/mahesh/Ticket-661614.html

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In place of talking to us, on 2nd December client started posting complain :(((Redacted)))

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On 3rd December we locked his clientarea accounts with us and requested to delete the complaints. But in place of that he started threatening us :

"Who gave you the right to block my account and make all the domains unfunctional. I will go to any extent if you don't unblock the accounts immediately."

"If you don't activate my accounts I have to take stringent action against you. So it's up to you."

"if you deal like this you will be the loser."

"I am going to make it a very serious issue and see that you don't continue your business activities further."

"You have taken the law in your hands by not refunding the amount and also blocking all my domains, you have to repent all your life for this."

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Support ticket #240226 - Could not get my amount refunded

Check the ticket : http://hosting.india.to/mahesh/Ticket-240226.html

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As we have not received any positive response we locked his Domains.

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Check one of his clients complain : http://hosting.india.to/mahesh/REALVALUESERVICESHYD.html

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Finally on last Thursday on 9th Decemeber, Directi intervened in this issue and locked his 4 domains and transferred to his account. On mutual understanding, he agreed to withdraw all his complains and we will refund his Rs.425 through ICICI cheque. But still these complains are there (((Redacted)))

The way he communicated to us, used wrong language on phone & emails, not accepting that we have informed him about the due date ... we requested Directi to get ASSURANCE LETTER from him, that he will not repeat this thing in future.

Assurance Letter : http://hosting.india.to/mahesh/assurance-letter-to-india-to.jpg

In spite of Assurance letter, now after a week he again started these complaints.

Thanks for Reading all this!

Regards,

Vibhu Rathore

Hosting.India.to