- Report: #903960
Complaint Review: Hotel Valencia Santana Row San Jose - San Jose California
Reported By:
Jeremy S -
Bakersfield, California, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Hotel Valencia Santana Row San Jose
355 Santana Row San Jose, 95128 California, United States of America
Phone:
408-551-0010
Web:
http://www.hotelvalencia-santanarow.com
Categories:
Business Rating:
(0)
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Hotel Valencia Santana Row San Jose Hotel Valencia, Bonnie Best FRAUD, DIRTY, VIOLATION OF HEALTH CODE San Jose, California
I give this joke of a hotel 1-2 more years before they get bought out by a company that can actually run a hotel like this. If I could give them 0 stars I would, because they don't even deserve 1. Service is poor, rooms are dirty, walls are paper thin, food is terrible, arrogant managers/front desk employees, uncomfortable beds.
I even saw a maid eat a guests remainder of their in-room service remains! Yuk! Pay or feed your employees!
AVOID AT ALL COSTS!
I even saw a maid eat a guests remainder of their in-room service remains! Yuk! Pay or feed your employees!
AVOID AT ALL COSTS!
1 Updates & Rebuttals
Hotel Valencia General Manager
San Jose,California,
United States of America
Patently False
#2UPDATE Employee
Mon, July 02, 2012
This hotel is NOT being investigated by the Health Department. Mr. Ravi Ghatoade is upset regarding the following situation.
A complaint was made on this website by a guest of Hotel Valencia Santana Row who repeatedly violated our hotels Quiet Enjoyment" policy. The purpose of that policy is to ensure that every guest of the hotel has an equal chance to
enjoy their accommodations without disturbance, especially during normal sleep hours. We take this policy very seriously, so much so that we include our quiet enjoyment policy in clear language on our registration cards, which
state our policy as follows:
QUIET ENJOYMENT: Loud noise or other disturbances are not permitted. If you are disturbed by noise from another guestroom,please dial 0 and advise our staff of the noise.Our staff will provide one courtesy call to the guestroom source of the noise.If further action is required toeliminate the disturbance, all occupants will be asked to leave the room and will maintain the obligation for payment of the room.
Between the hours of 1:00am and 3:00am on the night in question, a guest had people in his suite and together their voices disturbed nearby guests, who complained of the noise to the front desk. After warnings andopportunities to quiet down, the guest instead loudly berated our hotel staff with foul language and name-calling. Because of the repeated violations of the hotels quiet enjoyment policy and treatment of our staff, he was asked to leave the hotel so that quiet enjoyment would be restored to our other guests; and after refusal, was escorted out by the San Jose Police Department. The police documentation supports the above situation.
This guest expressed concern about cola products with past "best by" dates in a room refrigerator. The
manufacturer of the product assured the hotel that no health risk would exist from the circumstance that was described. The hotel has since inspected all room refrigerators and removed any past "best by" product.
