- Report: #1215247
Complaint Review: Hotels.com - Internet
Reported By:
Avram -
Huntington Station, New York, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Hotels.com
Internet, USA
Phone:
8002468357
Web:
Hotels.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Hotels.com /Experia.com Blizzard. I have severe Arthritus. Room 25-30 yards away. No inside traverse. Cancelled for Health Woodbury, New York Internet
1/27/15 booked room, Days Inn, Woodbury. Blizaard conditions. Room given to me about 50 yard from Lobby. No indoor
traverse. Observed my severe arthritus and having to walk outside to get anywhere at hotel. Days Inn agreed. Called
Experia (sister co.) as directed. Got Cancel Confirmation #DP1039704. Charge appeared on Card statement. Called Hotels.
com (as Experia already approced cancel). Hotels.com refused to acknoledge Experia Confirm Cancel #; refused to ack-
knowledge their statement, in writing, that extreme weather is an accepable reason for canellation. However, Health reason
was the primary concern.
