- Report: #1292980
Complaint Review: Hotels.com - Secaucus New Jersey
-
Author Confirmed
Why?
Hotels.com
2 Harmon Plaza Secaucus, 07094 New Jersey, USA
Phone:
866-539-0036
Web:
Clarion Hotel Empire Meadowlands Hotel
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Hotels.com Itin: 122440223185 - Case ID : [REQ:S-108859951Clarion Hotel Empire Meadowlands Hotel Became ill in hotel, Failed regrigeration for my medications despite daily promises (3-4x/day) that this would be addressed,Secaucus New Jersey
lack of access to water (despite saying there is access on each floor) (I have a medical condition requiring hydration), filtly bathroom (I am on immunosuppressants) and told them this every day. I informed the front desk in the morning, at lunch, and in the evening of the umberous issues. The parking lot was not working and I had to park far away and was unable to have access immediate access to my car to get nneded items. I was in a 13hour course as a physician and since daily I was promised that everythg woudl be fixed, I stayed. I felt too weak, dehydrated, sick to pack and leave. If I had known the numberous promises would not be kept I'd have left. I called hotels.com the 3rd day there and gave them the list of complaints. They promised to address. Nothing happened. I was placed in smoking room at first by acident. I was then given a key to a room where people were inside having sex. I was then placed in a room where the fridge did not keep my medications cold. I requesed and was promised a change several times to no avail. I had no access to water after the gift shop closed and all the soda machiens on all floors were broken. I asked them to fix the heat. It never got fixed. I slept in 3-4 jackets as well as a sleeping bag. WHen I finally checked out and came home, i was ill for several days and required hospital admission for hydration. I spoke to hotels .com and they only spoke about hte smoking/nonsmoking issue. I was told if it was an issue I shoudl have checked out. I DO understand this but the class was 12-13 hours, I was exhausted and every day I kept hoping htat the hotel (Where the class was) would follow through on their promises as I asked them several times a day.
As stated in prior page, I am a physician. I came to this hotel for a course that was about 12 hours long and intense. I chose this hotel as the course was IN the same hotel.
The website advertised parking (which I ened in order to drive to/from pharmacies etc for medications). The parking lot was not available and under renovation
-PLaced in smoking room. THen changed to non-smokinh.
-GIven card and walked into room with people having s**. Then changed to empty room
-Needed refrigerator for medications. This was given to me but did not work. I informed the front desk at least 3-4x/day and was promised immedate change. Never happened
-BAthroom tub was filthy and clogged. I am on immunosuppressants and this was dangerous. I told front desk 3-4x/day. Again to change
-I shivered all night. Thermostat not working. I slept in several jackets/pants AND MY SLEEPING bag. I told them. Promised a change. Nrohing happened
-Called Hotel.com on 3rd day there. Was promised refund and change - nothing happened
-No access to water ( I need hydration secondary to medical condition). All floors with vending machines did not work
-Finally i was told sinec I remained at the hotel, no refund would be given. I was unable to move a I woke up at 4am daily, went ot a 12-13h course and was so exhausted at end of day I collapsed. Hoping each day that the numerous promises made by the front desk staff, manager, etc would be followed through on. They were not
I have dealth with hotels.com several times. With no result.
I am used to staying in hostels and am NOT a high maintenance traveler. I sleep in huts and hammocks. This was completely unacceptable. I do still expect a full refund
