- Report: #1387173
Complaint Review: Hotelscorp.com - Internet
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Hotelscorp.com
Internet, USA
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Hotelscorp.com Internet
I booked a room with hotelscorp. And they changed my reservation and added more money to the room three different times because it wasn't actually book with the hotel. After booking the room the third time and you paying an additional $45 I finally had a room once I was in Alabama headed to Gatlinburg we ran into a tornado when I call to make changes to the reservation they refused and when I checked into the room I was bitten by bugs not sure if it was bed bugs or fleas but I Was Bitten half a dozen times in 30 minutes. The hotel management was very polite and apologetic but there was just no way I could stay there. After a conversation with the manager she agreed to check me out and send notes to hotelscorp regarding my stay and early check out because I was only there for 30 minutes. Once I contacted hotelscorp via email they did not respond. When I finally was able to talk to them on the phone they said that they had no knowledge of an early check out and that I would need to contact the hotel and have the hotel contact them. The hotel was willing to do so but was confused as to why they didn't just issue the refund Hotel staff informed me that normally they read their notes and issue a refund however it sounded like they were giving me the runaround. After changing my reservation three times and booking me in a hotel more expensive but not better I can't even get a refund when room was unsatisfactory. Pay the extra money even if hotelscorp looks cheap it's a scam they will book you a room and that's all you can guarantee. And you can't even guarantee that!
