- Report: #1311611
Complaint Review: Hotwire - Internet
Reported By:
Hotwire are liars and thiefs!!! -
Pelham, Alabama, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Hotwire
Internet, USA
Web:
hotwire.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Hotwire Hotwire.com They are liars and thiefs! California Internet
Hotwire are crooks. They set me up in a room that was smoking and I called to get it changed. The very rude agent told me I could talk to a supervisor but they would do not more for me than she was doing. I stayed on hold, I am sure hoping I would hang up, for 30 minutes. You never want to use this company. I am still on hold and will be until they come back on the line.
There solution was to give me a refund if I would go ahead and book another room with them. If I refused to book with them they would not give me a refund. Her words not mine. So if you cannot give a customer what they need, and you take their money, you can make them take whatever and expect them to be happy about it.
I told her I cannot stay in a smoking room due to smoking allergies in our family. She did not care and told me this was not a guarantee room and what I got once I booked was what I got. The only things on this room reservation that was not guaratneed was room type or beds. No place in the reservation was I allowed to select no smoking which is why I called the hotel to confirm. I have been on the phone for 1:08.
I just got off the phone after 2 hours with the "supervisor". He was unwilling to move on making me rebook with him. So much for Customer Satisfaction. I am sure the leadership with Hotwire will never call me back as I am sure I am just one of many calls or complaints they get. I am telling anyone who reads this...Do NOt use Hotwire. It will be the worst experience of your life!
This is a terrible company and one that I will never do business with again. If a company cannot provide a service for you, they should apologize and walk away. These people try and make you use them. It is crazy!!!
