- Report: #67151
Complaint Review: HOTWIRE - San Fransisco California
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HOTWIRE
333 Market St San Fransisco, California, U.S.A.
Phone:
866-4689473
Web:
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HOTWIRE ripoff San Fransisco California
8/31/03 after searching priceline,cheap tickets,others,Hotwire was found,I wanted flight + hotel for 9/20/03 so I log in to their website with my email +credit card info where I want to depart,+ arrival city.
A paper confirmation (e ticket) is printed out without my signature,only when I had clicked purchase did a ticket number appear with an itinerary,with their rules about no refund,change,cancellation,exchange or transfer allowed,trip protection is only good in cas eof emergency,like if flight were cancelled,or a natural disaster occurs.
well by 9/17/03 my plans changed,so I requested a credit back to my credit card,they emailed me they apologized I couldnt use the purchase,but their rules apply,my position is that if at anytime a customer is not satisfied for any reason with a purchase,at the retail location simply return the merchandise,request credit,or refund,their supervisor emailed me that I entered into a contract when I clicked purchase without a signature guarantee that is questionable because someone could have accesss to your information and enter your credit card information and since there are privacy concerns what guarantee do I have that Hotwire wont sell my information to other users without my signature, Any way their supervisor told me that they will continue to hold me to the contract that I agreed to an email is not an agreement from them,nor is it going to hold up if I pursue remedy from other avenues to resolve it.
I have asked my bank to credit my account according to the dispute herein I could accept the terms the company provides if I had entered into a contract,again an email confirmation isnt validation without a signature,however since I was cancelling the travel I could see an fee for that maybe $25.00 off total price of flight + hotel but not Hot wire keeping all money paid by credit card.
Randy
Clearwater, Florida
U.S.A.
A paper confirmation (e ticket) is printed out without my signature,only when I had clicked purchase did a ticket number appear with an itinerary,with their rules about no refund,change,cancellation,exchange or transfer allowed,trip protection is only good in cas eof emergency,like if flight were cancelled,or a natural disaster occurs.
well by 9/17/03 my plans changed,so I requested a credit back to my credit card,they emailed me they apologized I couldnt use the purchase,but their rules apply,my position is that if at anytime a customer is not satisfied for any reason with a purchase,at the retail location simply return the merchandise,request credit,or refund,their supervisor emailed me that I entered into a contract when I clicked purchase without a signature guarantee that is questionable because someone could have accesss to your information and enter your credit card information and since there are privacy concerns what guarantee do I have that Hotwire wont sell my information to other users without my signature, Any way their supervisor told me that they will continue to hold me to the contract that I agreed to an email is not an agreement from them,nor is it going to hold up if I pursue remedy from other avenues to resolve it.
I have asked my bank to credit my account according to the dispute herein I could accept the terms the company provides if I had entered into a contract,again an email confirmation isnt validation without a signature,however since I was cancelling the travel I could see an fee for that maybe $25.00 off total price of flight + hotel but not Hot wire keeping all money paid by credit card.
Randy
Clearwater, Florida
U.S.A.
2 Updates & Rebuttals
Tom
ARLINGTON,Texas,
U.S.A.
You get what you pay for
#2Consumer Comment
Fri, September 19, 2003
Once again another CHEAPO got what they paid for (Or didnt pay enough for). All these CHEAPO Travel websites like HOTWIRE, PRICELINE etc are for GAMBLERS. You get no say on when you travel other than what day. You get no choice on airlines, routing or much anything else. But hey, you may have saved $50.00 or so. Also you need to know you are not going to get compensated if you are late or anything else. You will also be one of the first to be INVOLUNTARILY BUMPED. Why, because you bought a CHEAP TICKET Stupid. I have worked as a GATE AGENT for a Major Airline & we always looked for PRICELINE & HOTWIRE customers first when we have to DENY BOARDING to someone. Why, cause in the stupid contract you agree to when you buy that ticket it say you will be the first to be DENIED BOARDING if needed. We will still ask for volunteers, but if no one wants to, then guess who wins the STAY AT HOME Lottery. Anyway, dont complain when you have problems with a CHEAPO SERVICE cause you want it to be like something it isnt. Spend a few extra $$$ and have some protection with your ticket & a lot les worry.......
Mary
Durham,New Hampshire,
U.S.A.
Read your contract again- ignorance isn't part of the return policy
#3Consumer Suggestion
Thu, September 18, 2003
If you bought more stuff on the internet, you would realize that a signature is not required for credit card purchases! Also, the contract clearly states that there are no refunds unless the flight is cancelled by the airline. That does not include your change of plans. You ripped yourself off. Read the contract next time, and use a service like Expedia that lets you look at flights before entering any card information. Try contacting the airline about changing your ticket, but I doubt they can do anything for you.
