- Report: #1034038
Complaint Review: House Of Brides - - Schaumburg Illinois
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House Of Brides -
Golf Road, Schaumburg, 60173 Illinois, U.S.A.
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House Of Brides - AVOID AT ALL POSSIBLE COSTS! HORRIBLE Schaumburg Illinois
I ordered my 5 bridesmaid's dresses from HOB over nine months before my wedding and was told there was plenty of time, no need for a rush order. I paid over $250 for each dress, in full, up front, and explained one dress had to be shipped to Arizona for alterations, as bridesmaid was attending college in Phoenix. I told them wedding was two weeks before actual date, figuring this would give me plenty of time to ship the dress and arrange for local alterations.
Starting about eight weeks before the actual wedding, I stopped by and called repeatedly, only to be told not to come in again, they would notify me. Three weeks before the wedding I started checking every day. When I called in tears three days before the ACTUAL wedding date, I was advised dresses had finally come in, although the consultant yelled at me in front of the whole store, that they had been sitting at their dock over a week.
Bridesmaid had to fly in early for alterations as there was no choice but to have HOB do the alterations due to the delay. She literally finished her final exams and boarded the plane for Chicago 2 hours later. One dress was ordered in a size 8, arrived as a size 2. Bridesmaid was a size 4. Dresses had a corset back and even though we loosened it as much as we could, I still couldn't get the zipper up!.
Alterations were expensive. And the too small dress split down the back seam half way through the reception! Consultants are RUDE. Alterations staff are WORSE, like I purposely ordered the dress too small and waited until the last possible moment for alterations. They don't call, they don't follow up, wouldn't track the order, and every little thing is an added expense. All dresses were paid in full over nine months before the wedding, and there I was having to pick up the dresses the day before the wedding. I would suggest making your own dress out of a potato sack before you even try this place! HORRIBLE, HORRIBLE, HORRIBLE.
Cjg
s, Illinois
U.S.A.
Starting about eight weeks before the actual wedding, I stopped by and called repeatedly, only to be told not to come in again, they would notify me. Three weeks before the wedding I started checking every day. When I called in tears three days before the ACTUAL wedding date, I was advised dresses had finally come in, although the consultant yelled at me in front of the whole store, that they had been sitting at their dock over a week.
Bridesmaid had to fly in early for alterations as there was no choice but to have HOB do the alterations due to the delay. She literally finished her final exams and boarded the plane for Chicago 2 hours later. One dress was ordered in a size 8, arrived as a size 2. Bridesmaid was a size 4. Dresses had a corset back and even though we loosened it as much as we could, I still couldn't get the zipper up!.
Alterations were expensive. And the too small dress split down the back seam half way through the reception! Consultants are RUDE. Alterations staff are WORSE, like I purposely ordered the dress too small and waited until the last possible moment for alterations. They don't call, they don't follow up, wouldn't track the order, and every little thing is an added expense. All dresses were paid in full over nine months before the wedding, and there I was having to pick up the dresses the day before the wedding. I would suggest making your own dress out of a potato sack before you even try this place! HORRIBLE, HORRIBLE, HORRIBLE.
Cjg
s, Illinois
U.S.A.
1 Updates & Rebuttals
X
X,Illinois,
U.S.A.
Customer Assistance
#2UPDATE Employee
Mon, November 24, 2008
Dear Customer, We apologize for any inconvenience you may have experienced. House of Brides strives for excellence in customer service to ensure our customers' satisfaction. House of Brides was established in 1929 and has since grown to 6 full-service bridal stores assisting over 30,000 customers annually. We also have our international website, www.houseofbrides.com, which receives 10 million unique yearly visitors. Customers come to House of Brides because of our proven record of outstanding service, selection, and prices. We enjoy an approval rating of over 99.99% among our customers. We, however, understand from time to time we may not have met a customer's needs to their full satisfaction. Every customer is important to us and therefore, we'd like to extend an invitation to contact House of Brides for further discussion of your issue. Please contact [email protected]. A representative will contact you within 48 business hours. House of Brides understands the importance of this experience and wishes you the very best. Thank you, House of Brides
