- Report: #368444
Complaint Review: House Of Brides - Glen Ellyn Illinois
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House Of Brides
www.houseofbrides.com Glen Ellyn, Illinois, U.S.A.
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House Of Brides Wedding a month away and no wedding dress Glen Ellyn Illinois
After reading the other consumer comments relating to House of Brides I felt compelled to tell my story. There is no ending right now for I am in limbo with the store in Glen Ellyn. I bought my dream wedding dress from this shop back in April/2008. I paid in full - including alterations and cleaning. I was told not to worry, the store would hold onto my dress until their recommended time for alterations came about - end of August. A week ago I made and appointment for my alterations that were supposed to be today. The seamstress asked where my dress was - I told her the store still had it. Well, after waiting patiently for 30 minutes for today's appointment I knew something was wrong. They said my dress wasn't there. They said it must have gone out for cleaning because it wasn't in the store. So I asked them, is it standard practice to clean the dress before alterations? No, of course not. So why pray tell would you think its at the cleaners?? "Its not here so it must be there." So then they say, "go look on the rack for a backup just in case." Are you serious??!! This is my dream dress and not to mention it was a difficult one to find because I have a small waist and big bust! So I told them (calmly) I wasn't leaving the store until they confirmed that the cleaners have the dress. I need to add here that when I arrived for my appointment there were cops at the store to remove a disgrunteld customer. I guess I should have taken that as a sign. So the woman told me that the cleaner wasn't open today. Seriously? What cleaner is closed on Saturday? Especially one that does wedding gowns. Don't take me for a fool. Like I said in the beginning this story doesn't have an ending yet. But if I were a betting woman, I'd say my dress is gone and so the phone call on Tuesday will go. I only pray that they will reimburse me on the spot. There was nothing else in that store that was even half the dress I had bought.
Jen
Brookfield, Illinois
U.S.A.
Jen
Brookfield, Illinois
U.S.A.
2 Updates & Rebuttals
X
X,Illinois,
U.S.A.
Customer Service
#2UPDATE Employee
Thu, February 19, 2009
Dear Customer, We apologize for any inconvenience you may have experienced. House of Brides strives for excellence in customer service to ensure our customers' satisfaction. House of Brides was established in 1929 and has since grown to 6 full-service bridal stores assisting over 30,000 customers annually. We also have our international website, www.houseofbrides.com, which receives 10 million unique yearly visitors. Customers come to House of Brides because of our proven record of outstanding service, selection, and prices. We enjoy an approval rating of over 99.99% among our customers. We, however, understand from time to time we may not have met a customer's needs to their full satisfaction. Every customer is important to us and therefore, we'd like to extend an invitation to contact House of Brides for further discussion of your issue. Please contact [email protected]. A representative will contact you within 48 business hours. House of Brides understands the importance of this experience and wishes you the very best. Thank you, House of Brides
Just Looking
Westmont,Illinois,
U.S.A.
Your new dress had to be cleaned?
#3Consumer Suggestion
Sun, February 15, 2009
What? Did you ever get your dress Jen? Sounds like a crazy scenerio.
