- Report: #510100
Complaint Review: Household Bank - HSBC - Orchard Bank - wood dale Illinois
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Household Bank - HSBC - Orchard Bank
wood dale, 60191 Illinois, United States of America
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www.orchardbank.com
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Household Bank - HSBC - Orchard Bank Watch your online payments wood dale, Illinois
Here is another good scam from this company. Say your payment is due on the 18th. You go on - line on the 15th to make a payment. When you go to submit, a message comes up saying that " your payment will not post until the 19th " which you will get charged a late fee, which is always app. $35.00..... that is four days away, but, if you pay the "$12.95 express pay fee", your payment will post that day ? According to the terms and agreement part of online pay "
According to
the Terms and Conditions of the Online Bill Pay Service, payments scheduled
through the website will post to your account within two business days after
the date on which the payment is scheduled. Business days are Monday through
Friday and exclude federal holidays.
So according to this statement, why does a message come up saying you need to pay an express pay fee when if you submit a payment on the 15th, it will post by the 17th? This is costing consumers huge dollars and needs to be addressed !!!!!! It is an outright scam !
1 Updates & Rebuttals
Ashley
springfield,Missouri,
U.S.A.
You already explained it
#2Consumer Comment
Fri, October 16, 2009
Quote: According to the Terms and Conditions of the Online Bill Pay Service, payments scheduled through the website will post to your account within two business days after the date on which the payment is scheduled. Business days are Monday through Friday and exclude federal holidays
So. If you pay on October 15th, a thursday then 2 buisness days is the 19th. 1 business day is the 16th, saturday and sunday are not buisness days, and monday is the second buisness day or the 19th.
There's no scam here, they are doing exactly what they said the would do. If you wanted it to post before the 18th, you would have needed to submit it by the 14th so that it would post by the 16th. There is no way they can post it on the 17th, that is not a buisness day.
