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  • Report:  #57722

Complaint Review: Household Bank - Salinas California

Reported By:
- Lino Lakes, Minnesota,
Submitted:
Updated:

Household Bank
PO Box 81622 Salinas, 93912-1622 California, U.S.A.
Phone:
1-800-660-7332
Web:
N/A
Tell us has your experience with this business or person been good? What's this?
I applied for a BestBuy credit card online, but was not approved, there was a box you could check to also apply for a MasterCard. So I checked the box, and did not hear anything else about it. Until a couple of weeks ago.

HouseHold Bank sent me their credit card, with a $300 credit limit. I read through the papers that they sent along with the card, I called and activated it, and that was it.

A couple of days later, I charged $89 on it, and figured I still had $211 left to charge. Today I had to get my brakes and rotors done on my car. When they were finished i handed my card to the mechanic, and he ran it through twice, then turned to me and said the machine is not excepting the card. I called customer service and the machine told me that I have $111 dollars of available credit. I listened to my recent transactions and heard that there was a $100 dollar membership fee charged on May 2.

I spoke with a customer service rep. and explained to him that I had no idea what this charge was for, no one told me about this!! He told me that it was stated on the sheet labeled "Important Information about your Account". So I hung up with him. I got home and grabbed the envelope that I had recieved my card in, and looked through the papers in there.

There was not a paper in there that was "Important Information about my account", so I again called another customer service rep. I explained my situation and he transfered me to the floor supervisor, I explained my situation again, and got no where with her, then she transfered me to a different supervisor, and I once again explained my situation.

He was very rude!! He would not let me speak, he kept talking over me, and when he did let me talk he would just interupt me!! He refused to reverse the fee because he said "That paper is sent out with all the cards" I told him if he could find the person that actually put that piece of paper in my envelope, then I would let it go, he of course does not know who that was, but continued to claim that it is included in EVERY envelope.

He said that if I would have not charged anything on my card, he would have been able to reverse the fee and close the account, but since I have charged something he can't now. OF COURSE I CHARGED SOMETHING, was I suppose to wait around and see if I got a bill for a membership fee, NO. This is my first credit card, I have no idea what I was suppose to look for. He told me he could not do anything for me and that I had to write to the Household Credit Services, and they would INVESTIGATE. But he could not guarantee anything!!!

All I want is to pay for my $89 credit charge, and close my account. I do not want to pay for the Membership fee!! I would have never activated the card if I knew about it!! PLEASE HELP!! ANY SUGGESTIONS WOULD BE GREAT!!

Jennifer

Lino Lakes, Minnesota
U.S.A.


1 Updates & Rebuttals

Preston

Cleveland,
Ohio,
U.S.A.
Fee Reversal

#2Consumer Suggestion

Fri, May 23, 2003

You will be getting your statement for the month shortly. In the meantime, DO NOT USE THIS CARD AT ALL!!! The statement will arrive with the membership fee and the other charges. Look at the balance due. Subtract the amount of the membership fee and that is how much you owe. When you get the statement, read the back of it. There will be a section where it says something similar to "You can get out of paying the membership fee if you request in writing the account be closed within 30 days of receipt of the statement where the fee appears." Photocopy the front and back of the statement three times. Next, Write a letter to the company stating that you will not be paying the fee and the account is to be closed IMMEDIATELY at CONSUMER REQUEST! Print three copies. Enclose a copy of the front and back of the statement with the letter. Highlight the part about avoiding the fee. Send the letter certified AND regular mail. This way you will have proof they received it. Also, even if they do decline the certified you know they checked the mailbox. Mail yourself via regular mail the same stuff you mailed to the credit company. When you receive it do not open it, but store it and keep record of it. There will be a postmark in the corner as to when the mail was processed and received by the post office. The fact that you have received it proves the post office is operating. They should be getting the letter the same day or the day after. Two days after you receive your own letter back call them and make sure they have reversed the fee and will be closing the account. Keep a record of the time you called, the person or persons you spoke with, their extensions, and some notes about what each had to say. Save this log. Send letters to Equifax, Experian, and Trans Union that the account has been closed at CONSUMER REQUEST. Also, since you are just starting out with credit cards I will offer some further advice: Search through junk mail you have and search online for the best card offer that you will be eligible that suits your needs. However, realize that you may have, for example, a $500 limit on a card it is not $500 to spend but to BORROW. Remember this always. Always read the terms and conditions before applying. There is a chart on all credit card applications/solicitations that gives the Purchase APR, Cash Advance APR, Balance Transfer APR, Balance Transfer Fee, Cash Advance Fee, whether or not there are annual, monthly, or no fees. Charge only a few minor things at first to get the hang of things and discipline yourself not to spend too much. My suggestion is to use the card for gas and nothing else until you get used to using credit. ALWAYS PAY THE AMOUNT IN FULL TO AVOID FINANCE CHARGES. NEVER TAKE OUT A CASH ADVANCE! It costs twice as much as the money you get. Things to look for in a credit card: No Annual Fee/No Monthly Maintenance fees Grace Period (period where no interest will accrue as long as the balance is paid in full) Low APR (but if you always pay in full it will not really matter) 18% is a decent rate if you are establishing credit. Rebates Before you even apply for you next card please search WWW.RIPOFFREPORT.COM to see how a company handles their customers.

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